Senior Regulatory Compliance Analyst

Eclaro; Philippines; On-site; PHP 1,004,000 - 1,562,000; Full time

Job summary

Eclaro is seeking a Senior Regulatory Compliance Analyst in the Philippines to support U.S.-based compliance operations. The role emphasizes process-driven execution, meticulous record-keeping, and adherence to SOPs while escalating ambiguities to the US team as needed.

The ideal candidate has 5+ years in U.S. insurance/compliance operations, with strong organizational skills, and experience maintaining trackers, filing packages, and response preparations under templates and instructions.

Qualifications

• Bachelor’s degree preferred in business, finance, legal studies, insurance, or accounting.
• Equivalent work experience in regulated industries may be considered.

Responsibilities

• Maintain compliance calendars, due-date trackers, renewal trackers, filing logs, and recurring task lists based on procedures.
• Organize regulatory correspondence, filings, licenses, certificates, and tax documents.

Skills

Attention to detail

Organization

Follow-up

English proficiency

SOP adherence

Document management

Escalation

MS Office

Confidentiality

Regulatory familiarity

Education

Bachelor’s degree in business/finance/legal studies/insurance/accounting

Equivalent work experience in insurance/compliance/regulatory operations

Tools

SERFF

State DOI portals

NAIC systems

Secretary of State portals

Document management systems

Workflow tools

Job description

Role: Senior Regulatory Compliance Analyst

Summary

The Regulatory Compliance Analyst supports the Compliance Department by handling process-driven regulatory compliance tasks, maintaining trackers and calendars, organizing documentation, preparing routine materials from templates, and following up on standard compliance items. This role is intended for an experienced, detail-oriented analyst who can reliably execute documented procedures in a regulated environment. The ideal candidate will have 5+ years of experience in U.S. insurance operations, compliance operations, regulatory support, legal support, finance/tax support, or back-office operations in a regulated industry

Key Responsibilities

• Recurring compliance task tracking: Maintain compliance calendars, due-date trackers, renewal trackers, filing logs, and recurring task lists based on established procedures.
• Documentation and file organization: Save, organize, label, and maintain regulatory correspondence, filings, confirmations, licenses, certificates, receipts, tax documents, and related compliance records.
• Filing and renewal support: Assist with routine license, certificate of authority, registration, permit, membership, and other renewal processes by gathering information, preparing standard forms, assembling supporting documents, and tracking submission status.
• Template-based preparation: Complete standard forms, checklists, summaries, and filing support materials using approved templates and instructions.
• Data gathering and validation: Pull information from internal systems and existing records, verify that required fields and supporting documents are complete, and flag missing or inconsistent information.
• Regulatory correspondence support: Track incoming and outgoing correspondence with regulators, state offices, vendors, and other counterparties. Prepare first drafts or administrative responses only where templates or clear instructions are provided.
• Follow-up management: Monitor open items, send internal reminders, track responses, and elevate overdue or unclear items to the U.S.-based compliance team.
• Complaint and inquiry support: Assist with logging, organizing, and tracking complaints, DOI inquiries, and related materials. Support the preparation of response packages under U.S.-based supervision.
• Audit trail maintenance: Ensure compliance records are complete, well-organized, and easy to retrieve for audits, examinations, internal reviews, and management reporting.
• Process documentation: Follow SOPs and assist in documenting repetitive compliance processes, checklists, and workflows

Scope and Expectations

This role is primarily execution-oriented and process-driven. The analyst is expected to:

• Escalate unclear requirements, exceptions, regulator questions, or judgment-based issues promptly rather than resolving them independently.
• Support U.S.-based compliance staff with preparation, tracking, follow-up, and documentation.
• Avoid making independent legal or regulatory interpretations unless specifically instructed by the U.S.-based compliance team

Qualifications

Education

• Bachelor's degree in business, finance, legal studies, insurance, accounting, or a related field preferred.
• Equivalent work experience in insurance, compliance, legal operations, or regulated-industry operations may be considered.

Experience

• 5+ years of experience in U.S. property and casualty insurance operations, compliance support, regulatory operations, legal support, licensing support, or back-office operations in a regulated industry.
• Experience working in a BPO, shared services, insurance carrier, MGA, broker, financial services company, legal support environment, or other regulated operational setting preferred.
• Experience maintaining trackers, calendars, logs, document repositories, and recurring process workflows.
• Experience preparing forms, checklists, reports, or filing packages from templates.
• Prior support of U.S. insurance compliance, licensing, regulatory reporting, or premium tax workflows.
• Familiarity with SERFF, state DOI portals, NAIC systems, secretary of state portals, or similar regulatory platforms is preferred but not required

Skills and Competencies

• Strong attention to detail and accuracy.
• Excellent organization and follow-up skills.
• Ability to manage repetitive tasks, recurring deadlines, and multiple open items.
• Professional English proficiency: Strong written and verbal business English. Ability to write clear status updates, summaries, and internal follow-ups, and to communicate effectively with U.S.-based staff on calls and in writing.
• Ability to follow SOPs, checklists, and templates consistently.
• Comfort working with documents, forms, trackers, and structured records.
• Ability to recognize when information is missing, inconsistent, or unusual and flag it clearly; resolving such items is not expected in this role.
• Reliable escalation habits: Raises unclear or unusual items promptly rather than deciding how to handle them independently.
• Proficiency with Microsoft Outlook, Excel, Word, Teams, and shared document repositories.
• Experience with compliance trackers, workflow tools, or document management systems is a plus.
• High degree of confidentiality and care when handling sensitive company, customer, regulatory, or PII-related information