Senior Reference Data Specialist - Global Operations

JPMorgan Chase & Co.; Manila; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

JPMorgan Chase & Co. in the Philippines seeks a Reference Data Specialist IV to support onboarding and ongoing maintenance of client records across multiple systems. You will help ensure data quality, timely processing, and adherence to established controls while partnering with teams across regions.

You will contribute to meeting service targets through strong execution, clear communication, and continuous improvement in a fast-paced environment.

Qualifications

• 2+ years of experience in banking or financial services operations.
• Strong English written and verbal communication skills.
• Demonstrated analytical skills with strong attention to detail.
• Proven ability to manage time effectively, prioritize work, and meet deadlines in a high-volume environment.
• Proficiency with Microsoft Excel and other MS Office applications.
• Ability to investigate issues, ask questions, and drive items to closure with follow-through.
• Ability to collaborate across regions and time zones in a global team.
• Willingness to work in shifts, including local holidays and weekends.

Responsibilities

• Set up and maintain client records in designated systems to support completeness, accuracy, and timely processing.
• Maintain work logs and documentation to support auditability and operational controls.
• Investigate and resolve data exceptions and aged items, escalating non-routine issues when needed.
• Process requests from internal partners by managing workflow and prioritization to meet agreed timelines.
• Respond to inquiries through approved channels and provide clear status updates.
• Apply established controls and quality checks to ensure work meets required standards and targets.
• Support production coverage activities, including backup tasks, to maintain operational continuity.
• Identify recurring issues and contribute to process improvements by proposing practical solutions.
• Work effectively with stakeholders across time zones and participate in shift coverage as required, including local holidays and weekends.

Skills

Banking operations experience

English communication

Analytical skills

Time management

Excel

Investigation & follow-through

Cross-region collaboration

Shift flexibility

Education

University degree

AI-enabled tools exposure

Tools

AI-enabled tools

Job description

JPMorgan Chase & Co. in the Philippines seeks a Reference Data Specialist IV to support onboarding and ongoing maintenance of client records across multiple systems. You will help ensure data quality, timely processing, and adherence to established controls while partnering with teams across regions.

You will contribute to meeting service targets through strong execution, clear communication, and continuous improvement in a fast-paced environment.