Senior Reference Data Operations Lead, EMEA Shift

Citigroup Inc.; Taguig; On-site; PHP 1,500,000 - 2,500,000; Full time

Job summary

Citigroup Inc. is seeking a Reference Data Services Sr Analyst in Manila, a seasoned professional role with leadership over Operations Support.

You will contribute to process improvements, coordinate teams, and provide guidance to ensure accurate customer and product data across systems. The role requires 5-8 years of operations management experience and a Bachelor’s degree or equivalent, with strong analytical, communication, and diplomatic skills.

Qualifications

• 5-8 years of operations management experience.
• Bachelor’s/University degree or equivalent experience.
• Strong communication and diplomacy skills.

Responsibilities

• Lead Operations Support department and supervise multiple teams.
• Evaluate subordinates' performance and staffing needs.
• Recommend new work procedures with broader impact.
• Handle variable, high-impact issues and guide resource planning.
• Open/maintain customer sub-accounts or product pricing setups and ensure data accuracy.
• Operate with limited supervision and exercise independent judgement as SME to stakeholders.
• Assess risk in business decisions and ensure compliance with laws and Citigroup policies.

Skills

Analytical skills

Leadership

Communication

Diplomacy

Team coaching

Education

Bachelor’s degree or equivalent

Job description

Citigroup Inc. is seeking a Reference Data Services Sr Analyst in Manila, a seasoned professional role with leadership over Operations Support.

You will contribute to process improvements, coordinate teams, and provide guidance to ensure accurate customer and product data across systems. The role requires 5-8 years of operations management experience and a Bachelor’s degree or equivalent, with strong analytical, communication, and diplomatic skills.