Senior Reference Data Specialist – Data Quality & Ops

JPMorganChase; Metro Manila; On-site; PHP 420,000 - 700,000; Full time

Job summary

JPMorganChase in Manila is seeking a Reference Data Specialist IV to support onboarding and ongoing maintenance of client records across multiple systems. You will help ensure data quality, timely processing, and adherence to established controls while partnering with teams across regions.

This role emphasizes strong execution, clear communication, and continuous improvement, with responsibilities spanning data setup, exception resolution, workflow management, and cross-time-zone collaboration

Qualifications

• 2 years of experience in a banking or financial services operations environment.
• Strong English written and verbal communication.
• Analytical skills with strong attention to detail.
• Proven ability to manage time effectively, prioritize work, and meet deadlines in a high-volume environment.
• Proficiency with Microsoft Excel and cross-regional collaboration.

Responsibilities

• Set up and maintain client records in designated systems to support completeness, accuracy, and timely processing.
• Maintain work logs and documentation to support auditability and operational controls.
• Investigate and resolve data exceptions and aged items, escalating non-routine issues when needed.
• Process requests from internal partners by managing workflow and prioritization to meet agreed timelines.
• Respond to inquiries through approved channels (mailbox, phone, and email) and provide clear status updates.
• Apply established controls and quality checks to ensure work meets required standards and targets.
• Support production coverage activities, including backup tasks, to maintain operational continuity.
• Identify recurring issues and contribute to process improvements by proposing practical solutions.
• Work effectively with stakeholders across time zones and participate in shift coverage as required, including local holidays and weekends.

Skills

Banking operations

English communication

Analytical skills

Time management

Attention to detail

Team collaboration

Shift readiness

Education

University degree

Tools

Microsoft Excel

Job description

JPMorganChase in Manila is seeking a Reference Data Specialist IV to support onboarding and ongoing maintenance of client records across multiple systems. You will help ensure data quality, timely processing, and adherence to established controls while partnering with teams across regions.

This role emphasizes strong execution, clear communication, and continuous improvement, with responsibilities spanning data setup, exception resolution, workflow management, and cross-time-zone collaboration