Senior Recruitment Supervisor

IntouchCX; Metro Manila; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

IntouchCX is seeking a Senior Recruitment Supervisor to oversee and elevate high-volume customer service recruiting operations in Metro Manila. You will drive end-to-end delivery across critical partner accounts, manage large-scale hiring ramps, and deliver proactive recommendations to leadership.

You will lead recruiters and coordinators, optimize throughput, and build scalable pipelines through robust sourcing, screening, and data analysis.

Qualifications

• 6+ years of progressive recruiting experience in a fast-paced, high-volume call center environment or related BPO industry.
• Advanced mastery in multi-channel sourcing, high-throughput screening, and programmatic selection metrics.
• Analytical problem-solving abilities with attention to detail and organizational agility.

Responsibilities

• Oversee complex recruitment floor operations and optimize frontline candidate throughput.
• Take full accountability for delivery and hiring processes of high-volume, complex partner accounts.
• Direct and optimize performance of recruiters and recruiting associates, aligning resources to daily demand spikes.
• Develop and execute training plans for recruiters and associates.
• Lead operational timelines to meet rapid scale-ups and staffing ramps.
• Collaborate with Operations and HR to align talent pipelines with business goals.
• Analyze recruitment data to identify funnel bottlenecks and report to leadership.
• Establish and maintain regional networks and sourcing pipelines.
• Plan and execute high-impact job fairs and mass recruiting events.
• Coach and upskill team members to raise performance across the team.

Skills

High-volume recruiting

Multichannel sourcing

Programmatic selection

Data analysis

Stakeholder management

Team coaching

Education

Bachelor's degree

Job description

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About The Job

We are changing the way people think about customer care, and we need your help! We’re looking for a Senior Recruitment Supervisor to oversee and elevate our high-volume Customer Service Representative recruiting operations. This role will be responsible for driving end-to-end delivery across our most critical and complex partner accounts, executing advanced community sourcing frameworks, and delivering real-time proactive recommendations to operational leadership. We’re looking for an agile, seasoned leader who has the execution experience, volume-hiring mastery, and passion to contribute to our high-performance culture and the long-term success of our expansion programs.

As Senior Recruitment Supervisor, You Will…

• Oversee complex recruitment floor operations and optimize frontline candidate throughput.
• Take full accountability for the delivery and hiring process of our most critical, high-volume, and complex business partners.
• Direct and optimize the performance of assigned Recruiters and Recruiting Associates, aligning floor resources based on daily demand spikes.
• Help Recruitment Managers with the overall training plan and execution for Recruiters and Recruiting Associates.
• Develop and execute comprehensive operational timelines to meet rapid scale-ups and massive staffing ramps.
• Interface and build collaborative relationships with Operations and Human Resources to proactively align dynamic business goals with compliant talent pipelines.
• Lead in analyzing team-wide recruitment data and tracking metrics to identify systemic funnel bottlenecks, ensuring report accuracy, and providing operational context to the Recruitment Manager.
• Establish, scale, and maintain high-yield regional networks, community institutional partnerships, and specialized sourcing pipelines.
• Lead the operational planning, ROI evaluation, and execution of high-impact job fairs, open houses, and mass recruiting events.
• Coach, mentor, and upskill direct reports while setting the benchmark for performance and operational agility across the wider team.

As Senior Recruitment Supervisor, You Need…

• Bachelor’s Degree (preferred).
• 6+ years of progressive recruiting experience in a fast-paced, high-volume call center environment or related BPO industry (with a proven track record handling large-scale accounts or complex hiring ramps).
• Advanced mastery in multi-channel sourcing, high-throughput screening, and programmatic selection metrics.
• Highly developed stakeholder management, communication, and consultative alignment skills. Analytical problem-solving abilities with exceptional attention to detail and structural organizational agility.
• Demonstrated resilience and a proven ability to manage multiple high-priority client accounts simultaneously while maintaining structural flexibility.
• Confident navigational ability to effectively interact with and present delivery data to all levels of leadership within the organization.
• A strong foundational background or direct exposure to Call Center Operations will be considered a highly valuable asset.