Senior Recruitment Supervisor

IntouchCX; Manila; On-site; PHP 1,004,000 - 1,451,000; Full time

Job summary

IntouchCX in Manila is seeking a Senior Recruitment Supervisor to oversee our high-volume customer service recruiting operations. You will drive end-to-end delivery across key partner accounts, implement advanced sourcing frameworks, and provide real-time recommendations to the leadership team.

The role demands an agile, seasoned leader with hands-on experience in volume hiring, staffing ramps, and coach/mentoring responsibilities to elevate performance across Recruiters and Associates.

Qualifications

• 6+ years of progressive recruiting experience in a fast-paced, high-volume call center environment or related BPO industry.
• Advanced mastery in multi-channel sourcing, high-throughput screening, and programmatic selection metrics.
• Highly developed stakeholder management, communication, and consultative alignment skills.
• Analytical problem-solving abilities with exceptional attention to detail.
• Demonstrated resilience managing multiple high-priority accounts with flexibility.

Responsibilities

• Oversee complex recruitment floor operations and optimize frontline candidate throughput.
• Take full accountability for the delivery and hiring process of our most critical, high-volume, and complex business partners.
• Direct and optimize the performance of assigned Recruiters and Recruiting Associates, aligning floor resources based on daily demand spikes.
• Help Recruitment Managers with the overall training plan and execution for Recruiters and Recruiting Associates.
• Develop and execute comprehensive operational timelines to meet rapid scale-ups and massive staffing ramps.
• Interface and build collaborative relationships with Operations and Human Resources to proactively align dynamic business goals with compliant talent pipelines.
• Lead in analyzing team-wide recruitment data and tracking metrics to identify systemic funnel bottlenecks, ensuring report accuracy, and providing operational context to the Recruitment Manager.
• Establish, scale, and maintain high-yield regional networks, community institutional partnerships, and specialized sourcing pipelines.
• Lead the operational planning, ROI evaluation, and execution of high-impact job fairs, open houses, and mass recruiting events.
• Coach, mentor, and upskill direct reports while setting the benchmark for performance and operational agility across the wider team.

Skills

Multi-channel sourcing

High-throughput screening

Programmatic selection metrics

Stakeholder management

Analytical problem-solving

Leadership / mentoring

Communication

Education

Bachelor’s degree (preferred)

Job description

About the Job

We are changing the way people think about customer care, and we need your help!

We’re looking for a Senior Recruitment Supervisor to oversee and elevate our high-volume Customer Service Representative recruiting operations. This role will be responsible for driving end-to-end delivery across our most critical and complex partner accounts, executing advanced community sourcing frameworks, and delivering real-time proactive recommendations to operational leadership.

We’re looking for an agile, seasoned leader who has the execution experience, volume-hiring mastery, and passion to contribute to our high-performance culture and the long‑term success of our expansion programs.

As Senior Recruitment Supervisor, You Will…

• Oversee complex recruitment floor operations and optimize frontline candidate throughput.
• Take full accountability for the delivery and hiring process of our most critical, high-volume, and complex business partners.
• Direct and optimize the performance of assigned Recruiters and Recruiting Associates, aligning floor resources based on daily demand spikes.
• Help Recruitment Managers with the overall training plan and execution for Recruiters and Recruiting Associates.
• Develop and execute comprehensive operational timelines to meet rapid scale-ups and massive staffing ramps.
• Interface and build collaborative relationships with Operations and Human Resources to proactively align dynamic business goals with compliant talent pipelines.
• Lead in analyzing team-wide recruitment data and tracking metrics to identify systemic funnel bottlenecks, ensuring report accuracy, and providing operational context to the Recruitment Manager.
• Establish, scale, and maintain high-yield regional networks, community institutional partnerships, and specialized sourcing pipelines.
• Lead the operational planning, ROI evaluation, and execution of high-impact job fairs, open houses, and mass recruiting events.
• Coach, mentor, and upskill direct reports while setting the benchmark for performance and operational agility across the wider team.

As Senior Recruitment Supervisor, You Need…

• Bachelor’s Degree (preferred).
• 6+ years of progressive recruiting experience in a fast-paced, high-volume call center environment or related BPO industry (with a proven track record handling large-scale accounts or complex hiring ramps).
• Advanced mastery in multi-channel sourcing, high-throughput screening, and programmatic selection metrics.
• Highly developed stakeholder management, communication, and consultative alignment skills. Analytical problem-solving abilities with exceptional attention to detail and structural organizational agility.
• Demonstrated resilience and a proven ability to manage multiple high-priority client accounts simultaneously while maintaining structural flexibility.
• Confident navigational ability to effectively interact with and present delivery data to all levels of leadership within the organization.
• A strong foundational background or direct exposure to Call Center Operations will be considered a highly valuable asset.

Location: Manila, Metro Manila, Philippines