Senior Recruitment Manager

Hammerjack Pty Ltd; Philippines; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines seeks a Senior Recruitment Manager to lead the Recruitment Service Delivery teams across Cebu and Davao. You will drive onboarding excellence, governance, and operational alignment to meet enterprise workforce needs while ensuring compliant, scalable recruitment service delivery.

You will partner with Recruitment Delivery and Operations teams, implement risk controls in offer management, oversee end‑to‑end contracts, and coach a high‑performing team.

Qualifications

• Undergraduate degree or equivalent experience.
• BS / BA degree in Business, Human Resources, or related field.
• 5+ years of operational support experience.
• 3-5 years people management experience.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Proficient written, verbal, and interpersonal communication skills.
• Expert level proficiency with making cold calls and profiling candidates' skills and motivations.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Lead and manage the Recruitment Service Delivery team to ensure onboarding support across the organization.
• Partner with Recruitment Delivery and Operations teams to drive alignment and optimize processes.
• Champion and implement preventive controls in the Offer Management process.
• Oversee the end-to-end Offer Management lifecycle across all locations, ensuring consistency and compliance.
• Provide leadership to ensure governance and compliance standards for contracts, pre-employment requirements, medical exams, background verification, and records management.
• Drive operational excellence by establishing service delivery standards, controls, and process improvements.
• Lead, coach, and develop a high-performing Recruitment Service Delivery team.
• Identify and implement learning and career growth opportunities to strengthen team capabilities.
• Partner with stakeholders to address onboarding and recruitment service delivery challenges while enhancing candidate and hiring manager experience.
• Ensure compliance with policies, regulatory requirements, and audits throughout recruitment and onboarding processes.

Skills

Cold calling

Communication skills

Independent worker

Time management

People management

Education

BS / BA in Business, HR or related field

Undergraduate degree or equivalent experience

Tools

Microsoft Office Suite

Job description

Duties and Responsibilities

As a Senior Recruitment Manager, you will lead the Recruitment Service Delivery teams across Cebu and Davao. This role is responsible for ensuring seamless, compliant, and efficient recruitment service delivery by driving onboarding excellence, operational alignment, governance, and team development to meet enterprise workforce needs.

Key responsibilities include:

• Lead and manage the Recruitment Service Delivery team to ensure timely and effective onboarding support across the organization.
• Partner closely with Recruitment Delivery and Operations teams to drive alignment, optimize processes, and ensure seamless service execution.
• Champion and implement preventive controls and risk mitigation measures within the Offer Management process.
• Oversee the end-to-end Offer Management lifecycle across all Optum locations, ensuring consistency, accuracy, and compliance.
• Provide leadership and guidance to ensure adherence to governance and compliance standards related to employment contracts, pre-employment requirements, pre-employment medical exams, background verification, and records management.
• Drive operational excellence by establishing and monitoring service delivery standards, controls, and process improvements.
• Lead, coach, and develop a high-performing Recruitment Service Delivery team, fostering a culture of accountability, collaboration, and continuous improvement.
• Identify and implement learning, development, and career growth opportunities to strengthen team capabilities and succession readiness.
• Partner with stakeholders to address onboarding and recruitment service delivery challenges while enhancing the candidate and hiring manager experience.
• Ensure compliance with organizational policies, regulatory requirements, and audit standards throughout the recruitment and onboarding process.

Leadership Expectations

• Provide strategic direction and operational leadership to the Recruitment Service Delivery function.
• Foster employee engagement, performance excellence, and a customer-centric service culture.
• Drive continuous improvement initiatives that enhance efficiency, scalability, and compliance across recruitment service delivery operations.

Qualifications:

• Undergraduate degree or equivalent experience.
• BS / BA degree in Business, Human Resources, or related field
• 5+ years of operational support
• At least 3-5 years people management experience
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Proficient written, verbal, and interpersonal communication skills
• Expert level proficiency with making cold calls and profiling skill sets and motivations of prospective candidates
• Ability to work independently and manage multiple tasks