Senior Quality Assurance Manager – Cebu

Fusion BPO Services Ltd; Philippines; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

A leading global CX company in Cebu is seeking a Senior Quality Assurance Manager to lead the Quality Analyst team. Responsibilities include managing operations, implementing quality frameworks, and improving performance. Ideal candidates have 7-10 years of quality assurance experience, preferably in international contexts. This role offers opportunities for innovation and mentorship in a dynamic work environment.

Qualifications

• 7-10 years of experience in Quality Assurance initiatives, preferably in US/UK/Australia.
• At least two years in a managerial role.
• Preferably possess Six Sigma Green Belt certification.
• Proficiency in Excel and PowerPoint.
• Demonstrated ability in TNI, process reengineering, and FMEA analysis.

Responsibilities

• Manage daily operations to align with client requirements.
• Implement and maintain a quality framework.
• Conduct root cause analyses and develop improvement plans.
• Establish quality processes with clients and operations.
• Drive sensitive issue investigations for quality improvements.

Skills

Quality Assurance

Root Cause Analysis

Training Needs Identification

Process Reengineering

Six Sigma (Green Belt)

Excel

PowerPoint

Education

Six Sigma Green Belt certification

Tools

Excel

PowerPoint

Job description

Are you a seasoned quality professional seeking senior quality analyst jobs in Cebu or quality assurance positions in Cebu for more experienced professionals? Fusion CX Cebu is seeking a dedicated Senior Quality Assurance Manager to lead our Quality Analyst team towards achieving excellence in service delivery. This role demands innovation, motivation, and a strategic approach to developing systems, processes, and team members that consistently deliver superior service levels. The quality analyst hiring initiative in Cebu offers opportunities for growth and development in a global CX company. Sounds interesting; apply now!

Job Description

• Manage daily operations to align with client requirements, ensuring the delivery of quality audits and operational excellence.
• Implement and maintain a quality framework with scalable processes, tools, and systems to ensure efficient monitoring and accurate decision-making.
• Conducting root cause analyses, developing improvement plans, and collaborating with operations to enhance quality performance.
• Establish and govern quality processes with clients and operations, fostering effective communication and organizational alignment.
• Drive sensitive issue investigations, coordinating across functions to achieve quality improvements and standardize work processes.

Job Requirements

• 7-10 years of experience in Quality Assurance initiatives, preferably covering US/UK/Australia geographies.
• At least two years in a managerial role, with a willingness to start as soon as possible.
• Preferably possess Six Sigma Green Belt certification in a Call Centre context.
• Proficiency in Excel and PowerPoint, with a deep understanding of quality metrics and their correlation to business metrics.
• Demonstrated ability to conduct Training Needs Identification (TNI), process reengineering, and FMEA analysis for change management.

Why Join Fusion CX?

If you seek quality analyst jobs in Cebu or senior quality assurance hiring in Cebu City that will offer you an edge in the global customer service industry, Fusion CX Cebu is the place to be. You will be part of a vibrant team dedicated to maintaining the highest standards of quality and innovation in customer service at Fusion CX. We offer a dynamic work environment. At Fusion CX Cebu, we value your contributions and offer opportunities to make a difference. We are currently focused on hiring quality analysts in Cebu. We offer an environment that enables QA professionals to contribute and flourish. As a Senior Quality Assurance Manager in Cebu, you can bring your innovative ideas to life, mentor, and develop your team. Moreover, this role will require you to work closely with clients to enhance operational processes. If you are seeking a Cebu-based hiring opportunity for a senior quality analyst or quality assurance role, join us at the Fusion CX QA team in Cebu. We offer you an opportunity to be at the forefront of quality assurance in the industry. Join us at Fusion CX Philippines, where we drive initiatives that meet and exceed client expectations. Interested candidates, apply now!