Senior QA Manager: Lead Quality & Process Excellence

Fusion BPO Services Ltd; Philippines; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

A leading global CX company in Cebu is seeking a Senior Quality Assurance Manager to lead the Quality Analyst team. Responsibilities include managing operations, implementing quality frameworks, and improving performance. Ideal candidates have 7-10 years of quality assurance experience, preferably in international contexts. This role offers opportunities for innovation and mentorship in a dynamic work environment.

Qualifications

• 7-10 years of experience in Quality Assurance initiatives, preferably in US/UK/Australia.
• At least two years in a managerial role.
• Preferably possess Six Sigma Green Belt certification.
• Proficiency in Excel and PowerPoint.
• Demonstrated ability in TNI, process reengineering, and FMEA analysis.

Responsibilities

• Manage daily operations to align with client requirements.
• Implement and maintain a quality framework.
• Conduct root cause analyses and develop improvement plans.
• Establish quality processes with clients and operations.
• Drive sensitive issue investigations for quality improvements.

Skills

Quality Assurance

Root Cause Analysis

Training Needs Identification

Process Reengineering

Six Sigma (Green Belt)

Excel

PowerPoint

Job description

A leading global CX company in Cebu is seeking a Senior Quality Assurance Manager to lead the Quality Analyst team. Responsibilities include managing operations, implementing quality frameworks, and improving performance. Ideal candidates have 7-10 years of quality assurance experience, preferably in international contexts. This role offers opportunities for innovation and mentorship in a dynamic work environment.