Quality Analyst

JPMorganChase; Taguig; On-site; PHP 500,000 - 800,000; Full time

Job summary

JPMorganChase in Manila is seeking a Quality Analyst to deliver quality reviews, identify gaps, and provide actionable insights that strengthen controls across processes.

You will collaborate with stakeholders, coach teams, and use data-driven analysis to drive improvements while ensuring regulatory and risk considerations are met.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 3 years of experience in a quality management or quality assurance program.
• Proficiency in Microsoft Office (Word, Excel, Access, Outlook).
• Experience identifying, documenting, and categorizing regulatory complaint and conduct risk indicators (examples listed in ad).
• Ability to analyze evidence, apply critical thinking, and make objective decisions aligned to standards.
• Strong writing and verbal communication to summarize findings for stakeholders.

Responsibilities

• Drive process and procedural efficiencies to support business objectives
• Improve the control environment through effective quality assurance practices
• Produce meaningful data and reports to support coaching, feedback, and performance management
• Perform quality reviews across complex, multiple workstreams
• Manage quality activities for projects within schedule and budget expectations
• Facilitate and participate in meetings as a quality representative or SME
• Conduct calibration sessions and serve as an escalation channel for quality issues
• Review project documentation and deliver required quality artifacts
• Validate testing coverage and requirements traceability
• Communicate quality results, trends, and analysis to stakeholders regularly
• Collaborate with stakeholders to resolve control gaps and support dispute resolution

Skills

Bachelor's degree

QA experience

Microsoft Office

Regulatory indicators

Analytical thinking

Communication

Education

Bachelor's degree

Tools

Alteryx

SharePoint

Confluence

Jira

Job description

Job Description:

Help shape a stronger customer experience by joining a team focused on operational excellence and continuous improvement. You will turn quality insights into practical actions that improve outcomes and strengthen controls. Work closely with partners across the organization, share what you learn, and help teams perform at their best. If you enjoy problem-solving, data-driven decisions, and making work simpler and safer, this role offers meaningful impact and growth.

Job summary

As a Quality Analyst in the Quality Team, you will deliver quality reviews and actionable insights that improve the customer and partner experience. You will help strengthen controls by identifying themes, gaps, and opportunities for process improvement. You will collaborate with stakeholders to support coaching and feedback, enable consistent quality standards, and contribute to effective quality assurance initiatives.

Job responsibilities

• Drive process and procedural efficiencies to support business objectives
• Improve the control environment through effective quality assurance practices
• Produce meaningful data and reports to support coaching, feedback, and performance management
• Perform quality reviews across complex, multiple workstreams
• Manage quality activities for projects within schedule and budget expectations
• Facilitate and participate in meetings as a quality representative or subject matter resource
• Conduct calibration sessions and serve as an escalation channel for quality issues
• Review project documentation and deliver required quality artifacts
• Validate testing coverage and requirements traceability
• Communicate quality results, trends, and analysis to stakeholders on a regular cadence
• Collaborate with stakeholders to resolve control gaps and support effective dispute resolution

Required qualifications, capabilities and skills

• Bachelor’s degree or equivalent practical experience
• 3 years of experience in a quality management or quality assurance program
• Proficiency in Microsoft Office (Word, Excel, Access, Outlook)
• Experience identifying, documenting, and categorizing regulatory complaint and conduct risk indicators (for example: Unfair, Deceptive, or Abusive Acts or Practices; Servicemembers Civil Relief Act; Military Lending Act; Americans with Disabilities Act; elder or vulnerable-person concerns; discrimination)
• Ability to analyze evidence, apply critical thinking, and make objective decisions aligned to documented standards
• Ability to communicate clearly in writing and verbally, including summarizing findings for stakeholders

Preferred qualifications, capabilities and skills

• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.
• Experience using analytics, documentation, and workflow tools (for example: Alteryx, SharePoint, Confluence, Jira)
• Ability to learn and navigate multiple operational systems and processes across business areas

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.