Head of Customer Experience & Quality Analytics

Sutherland; Carmona; On-site; PHP 180,000 - 300,000; Full time

Job summary

Sutherland is seeking an attentive and analytical Quality Analyst to join our team in the Philippines. The role focuses on evaluating and documenting customer transactions to ensure information is accurate and consistent, supporting high-quality customer experiences.

The ideal candidate will have six months experience in process transformation, be proficient with MS Office, and able to work in a fast-paced environment.

Qualifications

• Experience evaluating customer transactions or similar analyses.
• Ability to interpret data, identify trends, and propose improvements.
• Strong written and verbal communication skills.

Responsibilities

• Evaluate customer transactions to ensure accuracy and consistency.
• Attend internal and external calibration sessions as assigned.
• Support KPI performance and drive service quality.

Skills

Analytical thinking

Verbal & written communication

Team player

Tools

MS Office

Job description

Sutherland is seeking an attentive and analytical Quality Analyst to join our team in the Philippines. The role focuses on evaluating and documenting customer transactions to ensure information is accurate and consistent, supporting high-quality customer experiences.

The ideal candidate will have six months experience in process transformation, be proficient with MS Office, and able to work in a fast-paced environment.