Senior QA & CI Leader — Lean Six Sigma & Ops Excellence

Everise, Inc.; Philippines; Sur place; PHP 1 800 000 - 3 000 000; Plein temps

Résumé du poste

Everise, Inc. is seeking a Senior Manager of Quality Assurance & Continuous Improvement to lead strategic QA and CI initiatives across client programs.

The role partners with Operations, Training, Clients, and Executive Leadership to elevate customer experience, quality, and productivity. The ideal candidate brings 8–12+ years in BPO/Contact Center environments, plus Lean Six Sigma Black Belt and related certifications.

Qualifications

• 8–12+ years experience in Contact Center, BPO, Customer Experience, Quality, Analytics, or Continuous Improvement environments.
• Bachelor's Degree required; Business, Engineering, Operations Management, Statistics, Mathematics, Data Analytics favored.
• Lean Six Sigma Black Belt certification is required; COPC certification and PMP certification are strongly preferred.

Responsabilités

• Lead enterprise and client-level QA & CI initiatives across multiple programs.
• Drive operational excellence through Lean Six Sigma methodologies.
• Develop governance frameworks and present insights to executives and clients.

Connaissances

Lean Six Sigma

Leadership

Data analysis

Program management

Formation

Bachelor's degree

Outils

COPC Certification

PMP Certification

Operational Excellence Certifications

Lean Six Sigma Black Belt

Description du poste

Everise, Inc. is seeking a Senior Manager of Quality Assurance & Continuous Improvement to lead strategic QA and CI initiatives across client programs.

The role partners with Operations, Training, Clients, and Executive Leadership to elevate customer experience, quality, and productivity. The ideal candidate brings 8–12+ years in BPO/Contact Center environments, plus Lean Six Sigma Black Belt and related certifications.