Senior Quality Leader: Strategy, Governance & Insights

Enshored

Pasig

On-site

PHP 1,000,000 - 2,000,000

Full time

19 hours ago

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Job summary

Enshored in the Philippines seeks a strategic Quality Manager to lead the overall QA framework across programs, acting as the primary liaison with client leadership and steering the quality roadmap.

You will mentor Quality Leads, drive governance, own executive reviews, and collaborate with Operations and Training to translate data into actionable improvements.

Required: 5+ years in QA in a BPO, 3+ years in management, Lean Six Sigma knowledge, and fluent English.

Qualifications

Education: Bachelor's or College degree is standard.

Responsibilities

Strategic Leadership & People Management

Skills

QA methodologies

Six Sigma

COPC principles

Lean Six Sigma Green Certification

Data visualization

English communication

Stakeholder management

Change management

Education

Bachelor's degree

Tools

Google Suite (Gmail, Sheets, Slides)

Microsoft Office (Excel, PPT)

Google Analytics

Enterprise-level reporting tools

Job description

Enshored in the Philippines seeks a strategic Quality Manager to lead the overall QA framework across programs, acting as the primary liaison with client leadership and steering the quality roadmap.

You will mentor Quality Leads, drive governance, own executive reviews, and collaborate with Operations and Training to translate data into actionable improvements.

Required: 5+ years in QA in a BPO, 3+ years in management, Lean Six Sigma knowledge, and fluent English.

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