Senior Product Tech Support – Trading Platform (Hybrid)

FIS; Makati; Hybrid; PHP 810,000 - 990,000; Full time

Benefits offered by this job

Competitive salary and benefits

International work environment

Career development opportunities

Hybrid work arrangement

Job summary

FIS is seeking an experienced Product Technical Support professional in the Manila area to provide in-depth support for the FIS Trading Suite. The role focuses on resolving installation, operation, maintenance, and product application issues for clients across APAC.

You will join a distributed team supporting trading environments with strong emphasis on accuracy and timely problem resolution. Role requires 6+ years in application or software support, familiarity with trading processes, and

Qualifications

• At least 6 years of combined experience in application or software support.
• Strong analytical and problem-solving skills.
• Experience supporting Trading environments or platforms (e.g., Fidessa, Ullink, Bloomberg, Refinitiv).
• A strong understanding of Trading process (Buy Side, Sell Side, Exchange).
• Experience in financial services industry.
• Excellent English communication skills.
• Organizational and time management skills; ability to work independently.

Responsibilities

• Handle customer inquiries and resolve support issues (address changes, orders, warranty, billing).
• Provide in-depth product support and researching client issues.
• Troubleshoot problems with equipment or software and recommend corrective action.
• Document customer information and recurring technical issues to support product quality programs and product development.
• Recreates client issues in test environment, identifies how applications and systems interact to support business processes.
• Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Other related duties as assigned.

Skills

Analytical skills

Problem solving

English communication

Trading platforms experience

Independent work

Education

Bachelor's Degree

Tools

Valdi (FIS Trading Suite)

Job description

FIS is seeking an experienced Product Technical Support professional in the Manila area to provide in-depth support for the FIS Trading Suite. The role focuses on resolving installation, operation, maintenance, and product application issues for clients across APAC.

You will join a distributed team supporting trading environments with strong emphasis on accuracy and timely problem resolution. Role requires 6+ years in application or software support, familiarity with trading processes, and