APAC Trading Product Tech Support Lead

FIS SG Systems Philippines Inc.; Makati; Hybrid; PHP 600,000 - 1,000,000; Full time

Job summary

FIS is seeking a Product Technical Support professional to work with clients of the Trading Application FIS Trading Suite (formerly Valdi). The role is hybrid with three days in-office and two days remote, serving APAC clients from the Manila region.

You will handle inquiries, provide in-depth product support, troubleshoot, document issues, and collaborate with a regional CX team to improve product quality and customer satisfaction.

Qualifications

• At least 6 years of combined experience as an application or software support specialist.
• Strong analytical and problem-solving skills.
• Experience supporting trading environments or platforms (e.g., Fidessa, Ullink, Bloomberg, Refinitiv).
• Strong understanding of trading processes (Buy Side, Sell Side, Exchange).
• Excellent English communication skills.
• Able to work independently.
• Bonus if familiar with Valdi.

Responsibilities

• Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment.
• Provide in-depth product support and researching client issues.
• Troubleshoot problems with equipment or software applications and recommend corrective action.
• Document customer information and recurring technical issues to support product quality programs and product development.
• Recreates client issues in test environment, identifies how applications and systems interact to support business processes.
• Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Other related duties as assigned.

Skills

Analytical thinking

Problem solving

Trading platforms

English communication

Independent worker

Tools

Valdi (FIS Trading Suite)

Job description

FIS is seeking a Product Technical Support professional to work with clients of the Trading Application FIS Trading Suite (formerly Valdi). The role is hybrid with three days in-office and two days remote, serving APAC clients from the Manila region.

You will handle inquiries, provide in-depth product support, troubleshoot, document issues, and collaborate with a regional CX team to improve product quality and customer satisfaction.