Hybrid Senior Trading Tech Support Specialist

FIS; Makati; Hybrid; PHP 700,000 - 1,100,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary

Professional education

International work environment

Job summary

FIS is seeking a Product Technical Support professional to deliver in-depth support for the Trading Suite across APAC. You will handle inquiries from clients during installation, operation, and maintenance, ensuring smooth product usage and issue resolution.

Role focuses on a hybrid setup (three days in-office, two days remote) with exposure to Fidessa, Ullink, Bloomberg and Refinitiv platforms. Strong English communication and independent work style are essential.

Qualifications

• Six+ years of combined experience as an application or software support specialist.
• Experience supporting trading environments or platforms is preferred.
• Strong understanding of trading processes (Buy Side, Sell Side, Exchange) is preferred.
• Excellent English communication skills.
• Ability to work independently with good time management.

Responsibilities

• Handle customer inquiries and resolve support issues such as address changes, orders, warranty, billing and payment.
• Provide in-depth product support and research client issues.
• Troubleshoot problems with equipment or software and recommend corrective actions.
• Document customer information and recurring issues for quality programs and development.
• Recreate client issues in test environments and document interactions between applications and systems.

Skills

Trading platforms

Analytical skills

English communication

Independent worker

Customer support

Financial services

Education

Bachelor's Degree

Tools

Fidessa

Ullink

Bloomberg

Refinitiv

Valdi (FIS Trading Suite)

Job description

FIS is seeking a Product Technical Support professional to deliver in-depth support for the Trading Suite across APAC. You will handle inquiries from clients during installation, operation, and maintenance, ensuring smooth product usage and issue resolution.

Role focuses on a hybrid setup (three days in-office, two days remote) with exposure to Fidessa, Ullink, Bloomberg and Refinitiv platforms. Strong English communication and independent work style are essential.