Senior Product Support Specialist

MiniMed Group; Hinoba-an; On-site; PHP 300,000 - 480,000; Full time

Job summary

MiniMed is expanding its Global Diabetes Capability Center and seeks an experienced professional for an office-support role. You will handle customer inquiries, troubleshoot product issues, and document details to support quality programs. The position emphasizes strong interpersonal skills and deep product knowledge.

Candidates should have a minimum of 6 years of relevant experience and be prepared to operate in a fast-paced environment that supports innovation and patient care.

Qualifications

• Requires minimum of 6 years of relevant experience.
• Advanced practical knowledge within a specific discipline.

Responsibilities

• Responds to customer product inquiries, issues or malfunctions via telephone or chat sessions.
• Troubleshoots customer concerns, issues raised during training, product use or malfunctioning products, and/or software applications and recommends corrective action.
• Interpersonal skills and product knowledge are critical to responding and troubleshooting to customer inquiries.
• Documents customer information, troubleshooting, and/or recurring product issues to support product quality programs and product development.

Job description

MiniMed is expanding its Global Diabetes Capability Center and seeks an experienced professional for an office-support role. You will handle customer inquiries, troubleshoot product issues, and document details to support quality programs. The position emphasizes strong interpersonal skills and deep product knowledge.

Candidates should have a minimum of 6 years of relevant experience and be prepared to operate in a fast-paced environment that supports innovation and patient care.