Global Training & Enablement Specialist — Hybrid (Manila)

MiniMed; Philippines; Híbrido; PHP 900.000 - 1.400.000; Jornada completa

Descripción de la vacante

MiniMed is seeking a Senior Training & Education Specialist in Manila, Philippines, to lead training across Diabetes Order Management – International. You will enable employees to deliver memorable service, foster customer loyalty, and elevate the overall experience through system training, soft skills programs, onboarding, and continuous development.

You will work in an international team and support the transition to MiniMed and new platforms, contributing to service excellence and compliance

Formación

• Bachelor's degree is required.
• 4+ years in training, learning & development, or enablement in order management or customer service.
• Ability to design and deliver training programs.
• Experience with e-learning tools and LMS.
• Experience in multi-national environments.
• Experience in change management and adoption enablement.
• Fluent in English.

Responsabilidades

• Designing, developing, and delivering system training programs.
• Creating and facilitating soft skills training programs.
• Owning onboarding program for new hires within Diabetes Order Management.
• Developing and maintaining training materials.
• Assessing training needs.
• Measuring training effectiveness through KPIs, evaluations, and feedback loops.
• Partnering with Quality & Compliance and Process Governance teams.
• Supporting management change.

Conocimientos

Training design

LMS/e-learning

Multi-national collaboration

Change management

English fluency

Stakeholder alignment

Educación

Bachelor's degree

Herramientas

LMS platforms

Salesforce/CRM

S/4HANA

Descripción del empleo

MiniMed is seeking a Senior Training & Education Specialist in Manila, Philippines, to lead training across Diabetes Order Management – International. You will enable employees to deliver memorable service, foster customer loyalty, and elevate the overall experience through system training, soft skills programs, onboarding, and continuous development.

You will work in an international team and support the transition to MiniMed and new platforms, contributing to service excellence and compliance