Senior POS Specialist: Aftersales & CX Leader

FWD Group Management Holdings Limited; Taguig; On-site; PHP 500,000 - 800,000; Full time

Job summary

FWD Life Philippines in Taguig invites experienced back-office professionals to join our Customer Connect Services team. You will manage POS function delivery and support aftersales, ensuring prompt and accurate processing in line with procedures.

Ideal candidates have a bachelor’s degree and at least 7 years in life insurance back-office ops, with strong training delivery and project support experience. This is a full-time on-site role in Taguig with competitive compensation.

Qualifications

• Bachelor’s degree in business, pre-med preferred.
• At least 7 years of back-office operation experience in life insurance.

Responsibilities

• Manage delivery of Customer Connect Services (POS) and ensure prompt service.
• Lead POS aftersales projects; resolve complaints within target TAT.
• Conduct training for new hires and orientation to distribution teams.

Skills

Back-office operations

Life insurance industry

Training delivery

Education

Bachelor's Degree

Job description

FWD Life Philippines in Taguig invites experienced back-office professionals to join our Customer Connect Services team. You will manage POS function delivery and support aftersales, ensuring prompt and accurate processing in line with procedures.

Ideal candidates have a bachelor’s degree and at least 7 years in life insurance back-office ops, with strong training delivery and project support experience. This is a full-time on-site role in Taguig with competitive compensation.