Senior Platform Engineer — Automation & Reliability

Ingram Micro Philippines BPO LLC; Pateros; Hybrid; PHP 1,200,000 - 2,100,000; Full time

Job summary

Ingram Micro Philippines BPO LLC invites a Senior Platform Engineer to own and operate our marketplace and Xvantage platforms. You’ll ensure highly available, scalable, secure platform operations with smooth deployment readiness and rapid issue resolution.

The role is hands-on and technical, combining platform operations, automation, troubleshooting, observability and cross-functional coordination with Product, Engineering, and Support teams to continuously improve platform features and

Responsibilities

• Operate and monitor platform components, configurations, permissions, and operational workflows to ensure platform stability and business readiness.
• Support product deployments and platform updates by preparing environments, validating changes, documenting steps and confirming production readiness.
• Investigate and resolve complex platform issues reported by internal stakeholders, customers, vendors or support teams, including API, data, configuration, catalogue, billing and integration-related incidents.
• Develop, execute and maintain automation tools, scripts and operational checks that reduce manual effort and increase repeatability across environments.
• Partner with Product, Engineering, SRE, DevOps, Support and Operations to test, rollout and improve platform features, modules and capabilities.
• Improve monitoring, alerts, dashboards and health checks across systems, including reliability, availability, performance, data quality and customer-impact signals.
• Create and maintain deployment, configuration, troubleshooting, process and support documentation, including runbooks and operational playbooks.
• Identify recurring issues, operational friction and platform gaps; propose improvements and help operationalize fixes once implemented.
• Support hypercare, production readiness, incident resolution and post-implementation stabilization for major platform releases and launches.

Job description

Ingram Micro Philippines BPO LLC invites a Senior Platform Engineer to own and operate our marketplace and Xvantage platforms. You’ll ensure highly available, scalable, secure platform operations with smooth deployment readiness and rapid issue resolution.

The role is hands-on and technical, combining platform operations, automation, troubleshooting, observability and cross-functional coordination with Product, Engineering, and Support teams to continuously improve platform features and