Senior Platform Engineer

Ingram Micro Philippines BPO LLC; Pateros; Hybrid; PHP 1,200,000 - 2,100,000; Full time

Job summary

Ingram Micro Philippines BPO LLC invites a Senior Platform Engineer to own and operate our marketplace and Xvantage platforms. You’ll ensure highly available, scalable, secure platform operations with smooth deployment readiness and rapid issue resolution.

The role is hands-on and technical, combining platform operations, automation, troubleshooting, observability and cross-functional coordination with Product, Engineering, and Support teams to continuously improve platform features and

Responsibilities

• Operate and monitor platform components, configurations, permissions, and operational workflows to ensure platform stability and business readiness.
• Support product deployments and platform updates by preparing environments, validating changes, documenting steps and confirming production readiness.
• Investigate and resolve complex platform issues reported by internal stakeholders, customers, vendors or support teams, including API, data, configuration, catalogue, billing and integration-related incidents.
• Develop, execute and maintain automation tools, scripts and operational checks that reduce manual effort and increase repeatability across environments.
• Partner with Product, Engineering, SRE, DevOps, Support and Operations to test, rollout and improve platform features, modules and capabilities.
• Improve monitoring, alerts, dashboards and health checks across systems, including reliability, availability, performance, data quality and customer-impact signals.
• Create and maintain deployment, configuration, troubleshooting, process and support documentation, including runbooks and operational playbooks.
• Identify recurring issues, operational friction and platform gaps; propose improvements and help operationalize fixes once implemented.
• Support hypercare, production readiness, incident resolution and post-implementation stabilization for major platform releases and launches.

Job description

Accelerate your career. Join the organization that's driving the world's technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Role Overview

The Senior Platform Engineeris responsible forcontinuouslyoperating, managing,improvingand supporting Ingram Micro marketplace andXvantageplatforms. The rolemaintainshighly available, scalable,reliableand secure platform operations while ensuring smooth configuration, integration, deployment readiness, validation of platformchangesand rapid resolution of production issues.

This role is intentionally hands-on and technical. It combines platform operations, automation, troubleshooting, deployment support, observability, customer-impactanalysisand cross-functional coordination with Product, Engineering, Operations and Support teams.

Key Responsibilities

• Operate andmonitorplatform components, configurations, permissions, product/cataloguesettingsand operational workflows to ensure platform stability and business readiness.

• Support product deployments and platform updates by preparing environments,validatingimplemented changes, documenting deploymentstepsand confirming production readiness.

• Investigate and resolve complex platform issues reported by internal stakeholders, customers,vendorsor support teams, including API, data, configuration, catalogue,billingand integration-related incidents.

• Develop,executeandmaintainautomation tools, scripts and operational checks that reduce manual effort, improveaccuracyand increase repeatability across environments.

• Partner with Product, Engineering, SRE, DevOps, Support and Operations teams to test, roll out and improve platform features,modulesand operational capabilities.

• Improve monitoring, alerts,dashboardsand health checks across systems, including reliability, availability, performance, dataqualityand customer-impact signals.

• Create andmaintaindeployment, configuration, troubleshooting,processand support documentation, including runbooks and operational playbooks.

• Identify recurring issues, operational friction and platform gaps; propose improvements and help operationalize fixes once implemented.

• Supporthypercare, production readiness, incident resolution and post-implementation stabilization for major platform releases and vendor/customer launches.

Required Experience & Skills

Success Metrics

• Improved platform stability,reduced recurringincidentsand stronger operational readiness for releases and launches.

• Reduced manual effort through automation,scriptingand repeatable operational controls.

• Improved MTTR for platform-impacting technical issues and stronger root-cause documentation.

• Higher quality of runbooks, deployment documentation, monitoringcoverageand support readiness materials.

• Better collaboration with Product and Engineering on operational defects, featuregapsand platform improvements.

Other Information

Work Schedule: EMEA Shift

Work Setup: Hybrid (10x a month RTO)