Sr. Platform Engineer (Database, Troubleshooting, Linux)

Ingram Micro Philippines BPO LLC; Philippines; Hybrid; PHP 900,000 - 1,500,000; Full time

Job summary

Ingram Micro Philippines BPO LLC is seeking a Senior Platform Engineer to operate, monitor and improve its marketplace and Xvantage platforms. The role emphasizes hands-on technical work, automation, incident resolution and cross-functional coordination with Product, Engineering, Operations and Support.

You will drive deployment readiness, implement runbooks, enhance monitoring, and reduce manual effort through repeatable controls, while maintaining security and reliability across cloud

Qualifications

• 5+ years in platform operations, technical support, SaaS operations, cloud operations or equivalent.
• Experience with cloud infrastructure and production troubleshooting.
• Strong scripting and automation capabilities for deployment and runbooks.
• Clear written and verbal English, able to communicate with multiple stakeholders.

Responsibilities

• Operate and monitor platform components to ensure stability and readiness.
• Support deployments and validate changes for production readiness.
• Investigate and resolve complex platform issues across APIs, data and configurations.
• Develop and maintain automation tools and operational checks.
• Collaborate with Product, Engineering, SRE, DevOps, Support, and Operations teams.
• Improve monitoring, alerts and health checks for reliability and performance.
• Create runbooks and deployment documentation.
• Identify recurring issues and drive operational improvements.
• Support hypercare, incident resolution and post-implementation stabilization.

Skills

Platform operations

SaaS operations

Cloud operations

Automation scripting

Incident handling

English communication

Tools

Python

REST APIs

SQL

PostgreSQL

Oracle

Kubernetes

Azure

AWS

GCP

Job description

Accelerate your career. Join the organization that's driving the world's technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Role Overview

The Senior Platform Engineer is responsible for continuously operating, managing, improving and supporting Ingram Micro marketplace and Xvantage platforms. The role maintains highly available, scalable, reliable and secure platform operations while ensuring smooth configuration, integration, deployment readiness, validation of platform changes and rapid resolution of production issues.

This role is intentionally hands-on and technical. It combines platform operations, automation, troubleshooting, deployment support, observability, customer-impact analysis and cross-functional coordination with Product, Engineering, Operations and Support teams.

Key Responsibilities

• Operate and monitor platform components, configurations, permissions, product/catalogue settings and operational workflows to ensure platform stability and business readiness.

• Support product deployments and platform updates by preparing environments, validating implemented changes, documenting deployment steps and confirming production readiness.

• Investigate and resolve complex platform issues reported by internal stakeholders, customers, vendors or support teams, including API, data, configuration, catalogue, billing and integration-related incidents.

• Develop, execute and maintain automation tools, scripts and operational checks that reduce manual effort, improve accuracy and increase repeatability across environments.

• Partner with Product, Engineering, SRE, DevOps, Support and Operations teams to test, roll out and improve platform features, modules and operational capabilities.

• Improve monitoring, alerts, dashboards and health checks across systems, including reliability, availability, performance, data quality and customer-impact signals.

• Create and maintain deployment, configuration, troubleshooting, process and support documentation, including runbooks and operational playbooks.

• Identify recurring issues, operational friction and platform gaps; propose improvements and help operationalize fixes once implemented.

• Support hypercare, production readiness, incident resolution and post-implementation stabilization for major platform releases and vendor/customer launches.

Required Experience & Skills

Area Requirement

Experience: 5+ years in platform operations, technical support, SaaS operations, cloud operations, marketplace operations or equivalent technical environment.

Technical Core

Python or scripting experience; REST APIs; SQL; PostgreSQL, Oracle or similar database exposure; production troubleshooting.

Platform / Cloud

Experience with cloud infrastructure, Kubernetes, Azure, AWS, GCP or comparable infrastructure preferred.

Operations

Incident handling, monitoring, deployment validation, runbooks, SOPs, configuration management and support readiness.

Communication

Clear written and verbal English; ability to explain technical issues to support, engineering, product and business stakeholders.

Success Metrics

• Improved platform stability, reduced recurring incidents and stronger operational readiness for releases and launches.

• Reduced manual effort through automation, scripting and repeatable operational controls.

• Improved MTTR for platform-impacting technical issues and stronger root-cause documentation.

• Higher quality of runbooks, deployment documentation, monitoring coverage and support readiness materials.

• Better collaboration with Product and Engineering on operational defects, feature gaps and platform improvements.

Other Information:

Work Schedule: APAC and/or EMEA Shift

Work Setup: Hybrid (10x a month RTO)