Senior Planning & Control Tower - Samut Prakan (SPX Express)

Shopee; Philippines; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Shopee in Samut Prakan is seeking an Operations & Planning professional to drive cross-functional collaboration and asset optimization across SWP, FP&A, HRBP, OpX, BI, CMM, and SOC Ops. You will monitor assets, volumes, and productivity while guiding headcount and scheduling with data-driven insights.

The role requires a strong background in Power BI, Google Sheets, automated reporting, and AI-driven initiatives, plus proven leadership and the ability to perform under pressure in a fast-paced

Qualifications

• Based at Samut Prakan
• Bachelor's degree in Business Administration, Operations Management, Logistics Management or related fields
• Excellent verbal and written English communication skills with strong follow-up capabilities
• High proficiency in Power BI, Google Sheets, automated reporting, and AI-driven initiatives
• Strong analytical skills with proven experience handling large-scale datasets
• Strong leadership skills with a gatekeeper mindset
• Proven ability to thrive under pressure and meet tight deadlines

Responsibilities

• Cross-functional collaboration across departments including SWP, FP&A, HRBP, OpX, BI, CMM, SOC Ops.
• Monitor asset quality and utilization for pallets, IT hardware, and station equipment.
• Track volumes, PPH across stations, and analyze receive metrics and distribution ratios.
• Review monthly SOC incentive structures, track productivity, and drive cost-saving initiatives.
• Gatekeeper for ground FTE and subcontractor headcount with SWP coordination.
• Develop daily, weekly, and monthly planning models with arrival curves and forecasting.
• Maintain Google Sheets dashboards and manage attendance/workforce data with Face Scan validation.
• Lead continuous improvement projects with OpX, CMM, SWP, and Performance teams focusing on forecasts and AI.
• Manage peak/campaign planning cycles and act as PIC for regional SOC operations

Skills

Leadership

English communication

Adaptability under pressure

Work ethic & versatility

Education

Bachelor's Degree in Business Administration/Operations/Logistics

Tools

Power BI

Google Sheets

Automated reporting

AI-driven initiatives

Job description

Job Description:

• Cross-Functional Collaboration: Partner effectively across departments including Strategic Workforce Planning (SWP), FP&A, HRBP, Operational Excellence (OpX), Business Intelligence (BI), CMM, and Sortation Center Operations (SOC Ops).


• Asset Management: Monitor and control physical asset quality and operational utilization, including warehouse pallets, IT hardware, and station equipment.


• Performance & Volume Tracking: Monitor volume run rates, track Pieces Per Hour (PPH) across stations, and analyze actual receive metrics and volume distribution ratios.


• Budget & Financial Oversight: Review monthly SOC incentive structures, track productivity (PDTY), and drive cost-saving initiatives.


• Workforce & Headcount Governance: Act as the primary gatekeeper for ground FTE and subcontractor headcount management, coordinating directly with Strategic Workforce Planning (SWP).


• Manpower & Capacity Planning: Develop and execute daily, weekly, and monthly planning models incorporating arrival curves, volume forecasting, Time-to-Bags (TTB), and workforce scheduling metrics.


• Workforce Management Systems: Maintain Google Sheets tracking dashboards and manage attendance/workforce data, including Face Scan validation across WFM and Work Station (WS) tools.


• Special Projects & Process Improvement: Lead and support continuous improvement projects with OpX, CMM, SWP, and Performance teams, focusing on operational forecasting, operational models (D0, TTB), and AI-driven initiatives.


• Campaign & Regional Governance: Manage peak/campaign planning cycles and serve as the Person-in-Charge (PIC) and gatekeeper for regional SOC operations.

Requirements:

• Able to be based at Samut Prakan


• Bachelor's Degree in Business Administration, Operation Management, Logistics Management or related fields.


• Communication & Language: Excellent verbal and written English communication skills, with strong follow-up capabilities.


• Technical & Tools: High proficiency in Power BI, Google Sheets, automated reporting, and AI-driven initiatives.


• Data Analysis: Strong analytical skills with proven experience handling large-scale datasets.


• Leadership & Management: Strong leadership skills with a gatekeeper mindset, capable of effectively guiding, managing, and controlling team outputs.


• Adaptability & Pressure: Proven ability to thrive under pressure, meet tight deadlines, and manage dynamic, fast-changing workloads and assignments.


• Work Ethic & Versatility: Highly adaptable, multi-skilled, and willing to work extended hours when required.


• Industry Experience: Prior background in E-Commerce and Operations is highly advantageous.