Senior Ops Manager, Healthcare BPO (Onsite Night Shift)

EPSILON GROUP SERVICES INC.; Makati; On-site; PHP 1,004,000 - 1,674,000; Full time

Job summary

EPSILON GROUP SERVICES INC. is seeking a Senior Operations Manager for Healthcare BPO with 4+ years in SOM roles. The position is 100% onsite in Ortigas, Pasig, requiring strong leadership and client-management skills and a proven track record with KPIs, SLAs, and customer satisfaction.

The role demands night-shift availability and hands-on oversight of operations, teams, and performance metrics to ensure service quality and account success.

Qualifications

• 4–6 years of experience as Senior Operations Manager in Healthcare BPO
• Direct experience handling Healthcare BPO accounts
• Strong leadership, client management, and KPI/SLA skills
• Willing to work 100% onsite in Ortigas, Pasig
• Night shift / shifting schedule experience

Skills

Leadership

Communication

Problem solving

Client management

KPI & SLA management

Team leadership

Quality management

Night shift adaptation

Education

Bachelor’s degree

Job description

EPSILON GROUP SERVICES INC. is seeking a Senior Operations Manager for Healthcare BPO with 4+ years in SOM roles. The position is 100% onsite in Ortigas, Pasig, requiring strong leadership and client-management skills and a proven track record with KPIs, SLAs, and customer satisfaction.

The role demands night-shift availability and hands-on oversight of operations, teams, and performance metrics to ensure service quality and account success.