Senior Ops & Maintenance Manager - APAC Cluster Lead

CBRE GWS IFM PHILS. CORP.; Makati; On-site; PHP 2,500,000 - 4,000,000; Full time

Job summary

CBRE GWS IFM PHILS. CORP. is seeking an APAC Account Operations Director in Makati for the Philippines. You will oversee the department delivering client commitments and coordinating staff functions to support CBRE’s operations strategy.

The role involves supervising staff, managing project delivery across multiple clients, shaping operational plans, and ensuring service levels align with contract specifics.

Qualifications

• Bachelor's degree or equivalent with 8–12 years of experience in operations management.
• Experience supervising staff, training, coaching, and performance reviews.
• Ability to communicate effectively with clients and internal teams.

Responsibilities

• Provide formal supervision to employees, monitor training and development, conduct performance evaluations and coaching, and oversee recruitment of new employees.
• Coordinate and manage the team's daily activities, set work schedules, assign tasks, cross-train staff, and track deadlines.
• Interact with clients to understand business needs and coordinate resources to service projects and balance client expectations with execution.
• Manage several clients simultaneously, serving as a point of contact for systems and processes for new and current projects.
• Oversee sales and relationships with key customers, ensure services and enhancements are carried out, and troubleshoot conflicts.
• Direct the project process, including developing project plans, forming a project team, and managing timeframes and performance.

Skills

Staff supervision

Staff development

Performance evaluations

Coaching

Client relations

Project management

Leadership

Education

Bachelor's degree preferred

Job description

CBRE GWS IFM PHILS. CORP. is seeking an APAC Account Operations Director in Makati for the Philippines. You will oversee the department delivering client commitments and coordinating staff functions to support CBRE’s operations strategy.

The role involves supervising staff, managing project delivery across multiple clients, shaping operational plans, and ensuring service levels align with contract specifics.