EOI: Senior Maintenance & Operations Manager (Cluster Lead)

CBRE GWS IFM PHILS. CORP.; Makati; On-site; PHP 2,500,000 - 4,000,000; Full time

Job summary

CBRE GWS IFM PHILS. CORP. is seeking an APAC Account Operations Director in Makati for the Philippines. You will oversee the department delivering client commitments and coordinating staff functions to support CBRE’s operations strategy.

The role involves supervising staff, managing project delivery across multiple clients, shaping operational plans, and ensuring service levels align with contract specifics.

Qualifications

• Bachelor's degree or equivalent with 8–12 years of experience in operations management.
• Experience supervising staff, training, coaching, and performance reviews.
• Ability to communicate effectively with clients and internal teams.

Responsibilities

• Provide formal supervision to employees, monitor training and development, conduct performance evaluations and coaching, and oversee recruitment of new employees.
• Coordinate and manage the team's daily activities, set work schedules, assign tasks, cross-train staff, and track deadlines.
• Interact with clients to understand business needs and coordinate resources to service projects and balance client expectations with execution.
• Manage several clients simultaneously, serving as a point of contact for systems and processes for new and current projects.
• Oversee sales and relationships with key customers, ensure services and enhancements are carried out, and troubleshoot conflicts.
• Direct the project process, including developing project plans, forming a project team, and managing timeframes and performance.

Skills

Staff supervision

Staff development

Performance evaluations

Coaching

Client relations

Project management

Leadership

Education

Bachelor's degree preferred

Job description

EOI: APAC Account Operations Director (Philippines)

29•024

07-Sep-2026

GWS Segment

Full-time

Engineering/Maintenance, Facilities Management

Makati City - National Capital Region - Philippines

About the Role:

As a CBRE Account Management Director, you will assist with the oversight of the department responsible for delivering all client commitments.

This is part of the Operations Management job functions. They are responsible for coordinating staff functions and operations that support the organization’s goals and strategies.

What You’ll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Interact and consult with clients to understand business needs. Coordinate the resources needed to service projects, build strategic operational plans, and balance the expectations of clients with the execution of work.
• Manage several clients simultaneously, while serving as a point of contact for systems and processes for new and current projects.
• Oversee the management of sales and relationships with key customers. Ensure proper services and enhancements are being carried out. Troubleshoot and solve conflicts.
• Direct the project process. This includes developing project plans, creating a project team, and managing timeframes and performance.
• Verify the timely and successful delivery of solutions according to client needs and objectives as well as contract specifics.
• Consult with internal and client teams to define project requirements, investigating various approaches to attain end results.
• Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
• Significantly improves and changes existing methods, processes, and standards within job discipline.

What You’ll Need:

• Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.