Senior Ops Director: Cross-Functional Change Leader

Gratitude Philippines; Cebu City; Remote; PHP 2,000,000 - 3,500,000; Full time

Job summary

Gratitude Philippines is seeking an Associate Director for Operations to oversee cross-functional projects and drive organizational performance in a temporary work-from-home setup. The role requires flexibility to work on shifting schedules—including weekends, night shifts, and holidays—as business demands.

The position covers all locations in the Philippines (BGC Taguig, Cebu, Davao and Clark, Pampanga) with ASAP start.

Qualifications

• Must be a graduate of any business-related course.
• Minimum of 10 years of relevant experience, including 5 years in a senior post.
• Excellent verbal and written communication skills.
• Demonstrated proficiency in MS Office applications.
• Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities.
• Prior US Healthcare experience.
• Experience in managing cross-functional projects, strong ability to lead others without direct authority.
• Strong change management skills Experience in delivering succession planning and upskilling team members.

Skills

Verbal communication

Written communication

Time management

Prioritization

Cross-functional collaboration

Leadership without authority

Change management

Succession planning

Education

Bachelor's degree in any business-related course

Tools

MS Office

Job description

Gratitude Philippines is seeking an Associate Director for Operations to oversee cross-functional projects and drive organizational performance in a temporary work-from-home setup. The role requires flexibility to work on shifting schedules—including weekends, night shifts, and holidays—as business demands.

The position covers all locations in the Philippines (BGC Taguig, Cebu, Davao and Clark, Pampanga) with ASAP start.