Operations Excellence Leader - Cross-Functional Delivery

Gratitude Philippines; Manila; On-site; PHP 1,500,000 - 2,100,000; Full time

Job summary

Gratitude Philippines is seeking an Associate Director for Operations to drive high-quality, scalable solutions and align cross-functional teams across product, design, and business units. The role emphasizes ownership, clear communication, and a practical approach to solving business problems.

The ideal candidate will guide execution, maintain documentation, and mentor teammates while delivering on strategic objectives and continuous improvement across the organization.

Qualifications

• Bachelor's degree or equivalent practical experience.
• Relevant professional experience in a similar role.
• Strong problem-solving skills and the ability to work independently and with a team.
• Good written and verbal communication skills.

Responsibilities

• Develop, test, and maintain reliable, scalable, and user-focused solutions.
• Collaborate with product, design, and business teams to understand requirements and deliver outcomes.
• Write clean, maintainable, and well-documented work following best practices.
• Troubleshoot issues, optimize performance, and improve overall quality.
• Track progress, communicate updates clearly, and contribute to continuous improvement.

Skills

Cross-functional collaboration

Attention to detail

Clear communication

Problem solving

Education

Bachelor's degree in a relevant field

Tools

Agile practices

Documentation

Job description

Gratitude Philippines is seeking an Associate Director for Operations to drive high-quality, scalable solutions and align cross-functional teams across product, design, and business units. The role emphasizes ownership, clear communication, and a practical approach to solving business problems.

The ideal candidate will guide execution, maintain documentation, and mentor teammates while delivering on strategic objectives and continuous improvement across the organization.