Remote Director of Operations – Philippines Hub

NorthOak; Manila; Remote; PHP 1,116,000 - 1,450,800; Full time

Job summary

A technology consulting firm is seeking a Director of Operations based in the Philippines to lead their operations hub. This remote full-time role requires strong leadership and operational management skills, with a focus on optimizing team performance and ensuring client satisfaction. The ideal candidate has 7-10 years of experience in operations management, a Bachelor's degree, and proficiency in tools like Google Workspace and Excel.

Qualifications

• 7–10 years of progressive experience in operations management, preferably in BPO environments.
• 3+ years of experience managing and developing other managers/team leads.
• Must own a computer and have strong proficiency with technology.
• Fluent in written and spoken English.

Responsibilities

• Oversee daily operations across multiple client teams ensuring quality and efficiency.
• Lead, coach, and mentor managers and supervisors.
• Serve as the primary escalation point for complex issues.
• Collaborate to design and implement scalable systems.
• Maintain strong client satisfaction through proactive communication.
• Monitor KPIs to track service delivery and quality.
• Identify opportunities to streamline workflows and optimize staffing.

Skills

Operations management

Team leadership

Client communication

Analytical thinking

Problem-solving

Education

Bachelor’s degree in Business or related field

MBA or equivalent experience

Tools

Google Workspace

Excel/Sheets

ClickUp

Slack

Zapier/Make

Zendesk

Job description

A technology consulting firm is seeking a Director of Operations based in the Philippines to lead their operations hub. This remote full-time role requires strong leadership and operational management skills, with a focus on optimizing team performance and ensuring client satisfaction. The ideal candidate has 7-10 years of experience in operations management, a Bachelor's degree, and proficiency in tools like Google Workspace and Excel.