Senior Operations Support Assistant

Extenteam Inc.; Manila; On-site; PHP 450,000 - 750,000; Full time

Job summary

Extenteam Inc. is seeking a Senior Assistant / Lead-level Program and Project Coordinator in Manila to manage scope, timelines, and delivery of tasks and projects across the portfolio.

You will coordinate day-to-day activities, monitor progress, and influence team decisions to ensure efficient execution and clear priorities. The role emphasizes process improvement, data accuracy, and proactive communication with stakeholders.

Responsibilities

• Manage the scope, timelines, and delivery of tasks and projects to ensure smooth execution
• Coordinate day-to-day activities across team members to maintain workflow and meet deadlines
• Monitor progress and address issues to keep work on track
• Ensure alignment between assigned work and team priorities
• Influence operational and tactical decisions within the team to support effective execution
• Make informed decisions on task prioritization, workflow management, and issue resolution
• Escalate complex or high-impact issues as appropriate
• Communicate tasks, priorities, and updates clearly to ensure team understanding
• Facilitate coordination across team members and stakeholders
• Ensure follow-through on deliverables and commitments
• Identify operational challenges, inefficiencies, and gaps in workflows
• Propose actionable solutions to improve team efficiency and execution
• Support implementation of process improvements in partnership with leadership
• Ensure accuracy of trackers, reports, and system data
• Monitor outputs and flag inconsistencies or risks
• Support reporting needs and data validation efforts

Job description

What This Role Is About:

JOB SUMMARY

Highly organized and proactive professional responsible for managing the scope and delivery of operational tasks and projects to ensure seamless execution across the portfolio. This role plays a key part in maintaining team efficiency by coordinating work, guiding team members, and supporting day-to-day operational needs. Influences operational and tactical decisions within the team, ensures clarity of priorities, and drives consistency in execution. This individual is a key resource for problem-solving and process improvement, helping the team operate effectively and efficiently.

Your Main Responsibilities:

Program & Project Coordination

• Manage the scope, timelines, and delivery of tasks and projects to ensure smooth execution

• Coordinate day-to-day activities across team members to maintain workflow and meet deadlines

• Monitor progress and address issues to keep work on track

• Ensure alignment between assigned work and team priorities

Operational Decision-Making

• Influence operational and tactical decisions within the team to support effective execution

• Make informed decisions on task prioritization, workflow management, and issue resolution

• Escalate complex or high-impact issues as appropriate

Communication & Coordination

• Communicate tasks, priorities, and updates clearly to ensure team understanding

• Facilitate coordination across team members and stakeholders

• Ensure follow-through on deliverables and commitments

Process Improvement & Efficiency

• Identify operational challenges, inefficiencies, and gaps in workflows

• Propose actionable solutions to improve team efficiency and execution

• Support implementation of process improvements in partnership with leadership

Data & Reporting Oversight

• Ensure accuracy of trackers, reports, and system data

• Monitor outputs and flag inconsistencies or risks

• Support reporting needs and data validation efforts

What We’re Looking For:

• Candidate must have proven track record of providing high quality work, support and completing tasks.

• Senior Assistant / Lead (5+ years)

• Complete process ownership, acts as a system administrator, and offers structural recommendations.