Operations and Strategic Manager

Teamspan Asia Inc.; Muntinlupa; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Teamspan Asia Inc. is seeking a highly adaptable Operations & Projects Manager who thrives on solving problems and wearing multiple hats across the organization.

You will lead projects and initiatives aligned with your expertise—in operations, people management, systems, customer experience, or process improvement. You will be profiled based on your strengths with opportunities to drive efficiency, standardize processes, and deliver measurable outcomes.

Qualifications

• Experience in operations, project management, business support, or similar multi-functional roles.
• Proven track record of improving processes or leading cross-team initiatives.
• Experience working with different departments (operations, HR, customer support, IT, finance) is a plus.

Responsibilities

• Identify operational gaps and recommend practical, scalable solutions.
• Analyze workflows and improve efficiency, quality, and turnaround times.
• Lead initiatives that simplify processes and reduce recurring issues.
• Support multiple departments based on business priorities.
• Step into projects or functions that require immediate leadership or structure.
• Collaborate with team leads to ensure smooth execution of initiatives.
• Lead internal projects from planning to execution with defined scopes.
• Define scope, timelines, milestones, and success metrics.
• Coordinate stakeholders and ensure on-time delivery.
• Evaluate tools, systems, and workflows for improvement.
• Recommend automation or system enhancements when applicable.
• Help teams adopt more efficient ways of working.
• Assist leadership in executing special projects and business initiatives.
• Provide insights and reports to support decision-making.
• Take ownership of high-impact tasks across departments.

Skills

Problem solving

Analytical skills

Ambiguity management

Communication skills

Organizational skills

Job description

We are looking for a highly adaptable, multi-skilled Operations & Projects Manager who thrives in solving problems and taking on diverse responsibilities across the organization. This role is ideal for someone who enjoys wearing multiple hats, improving processes, and stepping in wherever support is needed most.

You will be profiled based on your strengths, with opportunities to lead projects and initiatives aligned with your expertise — whether in operations, people management, systems, customer experience, or process improvement.

Key Responsibilities

• Identify operational gaps and recommend practical, scalable solutions

• Analyze workflows and improve efficiency, quality, and turnaround times

• Lead initiatives that simplify processes and reduce recurring issues

• Support multiple departments based on business priorities

• Step into projects or functions that require immediate leadership or structure

• Collaborate with team leads to ensure smooth execution of initiatives

• Lead internal projects from planning to execution

• Define scope, timelines, milestones, and success metrics

• Coordinate stakeholders and ensure on-time delivery

• Evaluate tools, systems, and workflows for improvement

• Recommend automation or system enhancements when applicable

• Help teams adopt more efficient ways of working

• Assist leadership in executing special projects and business initiatives

• Provide insights and reports to support decision-making

• Take ownership of high-impact tasks that don’t fall into a single department

Core Competencies

• Strong problem-solving and analytical skills

• Ability to quickly understand new processes and industries

• Comfortable managing ambiguity and changing priorities

• Excellent communication and management skills

• Highly organized with strong follow-through

Experience

• Experience in operations, project management, business support, or similar multi-functional roles

• Proven track record of improving processes or leading cross-team initiatives

• Experience working with different departments (e.g., operations, HR, customer support, IT, finance) is a plus