Senior Operations (Supply Chain)

Monroe Consulting Group; Philippines; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

Monroe Consulting Group is partnering with a leading organisation in the Consumer sector to hire an Operations Associate in the Philippines. The role covers end-to-end execution of import, export, and domestic supply chain activities for Food Ingredients, Packaging, and Agri-Products.

You will drive operational excellence, regulatory compliance, and customer satisfaction while supporting growth and continuous process improvement.

Qualifications

• Diploma, Degree, or Professional Qualification in Logistics, Supply Chain Management, Business, Maritime Studies, or a related discipline.
• 5-8 years of experience in international trade operations, import/export execution, freight forwarding, customs brokerage, shipping, logistics, or supply chain management.
• Deep hands-on experience managing customs clearance and importation activities within the Philippines.
• Experience working with customs brokers, freight forwarders, shipping lines, domestic logistics providers, or 3PL organisations.
• Proven ability to independently manage complex operational activities with minimal supervision.

Responsibilities

• Manage end-to-end execution of import/export and domestic shipments.
• Coordinate shipment planning, customs clearance, warehousing, transportation, delivery, and payment collection.
• Create and maintain shipment, delivery, and payment records; monitor progress and address exceptions.
• Review shipping documents and ensure complete documentation for customs clearance.
• Coordinate with customs brokers on lodgement, permits, and clearance requirements.
• Process duties, taxes, and payments in coordination with internal stakeholders.
• Develop and maintain SOPs and drive process improvements.

Skills

Problem solving

Ownership mindset

Analytical skills

Stakeholder management

Education

Logistics / Supply Chain Degree

Tools

Excel

Word

PowerPoint

Job description

Monroe Consulting Group, an Executive Recruitment firm, is partnering with a leading organisation in the Consumer sector to hire an Operations Associate. This opportunity is based in the Philippines.

Position Overview

The Operations Associate is responsible for the end-to-end execution of import, export, and domestic supply chain activities for the Food Ingredients, Packaging, and Agri-Products business in the Philippines.

This position plays a critical role in ensuring operational excellence, regulatory compliance, and customer satisfaction while supporting business growth and continuous process improvement.

Key Responsibilities

• Manage the end-to-end execution of physical trade contracts involving containerised, breakbulk, and domestic shipments.
• Coordinate shipment planning, customs clearance, warehousing, transportation, delivery, and payment collection activities.
• Create and maintain shipment, delivery, and payment records within company systems.
• Monitor shipment progress and proactively manage exceptions to ensure timely cargo movement and delivery.
• Review and prepare shipping documents and ensure complete documentation for customs clearance activities.
• Coordinate with customs brokers regarding customs lodgement, import permit compliance, and clearance requirements.
• Process customs duties, taxes, and regulatory payments in coordination with internal stakeholders.
• Coordinate with surveyors, shipping lines, trucking providers, warehouses, and logistics partners to ensure smooth cargo handling and delivery execution.
• Ensure destination charges and port-related fees are settled promptly to avoid shipment delays.
• Coordinate delivery schedules with customers, warehouses, and transport providers.
• Prepare delivery receipts, warehouse receipts, release orders, and other operational documentation.
• Create sales invoices and coordinate with Finance teams to ensure timely payment collection.
• Monitor customer receivables and follow up on outstanding payments.
• Support the resolution of customer claims, operational disputes, and shipment-related issues.
• Ensure all transactions comply with Philippine customs regulations, government requirements, import permits, and internal compliance procedures.
• Maintain complete and accurate transaction records and document repositories.
• Identify operational risks and implement preventive controls to minimise disruptions and compliance issues.
• Support incident investigations, root cause analysis, and corrective action implementation.
• Review operational workflows and identify opportunities for process improvement and scalability.
• Develop and maintain standard operating procedures (SOPs) and best practices.
• Partner with local and regional stakeholders to improve operational efficiency, service levels, and compliance.
• Support business growth initiatives, new products, markets, and trade structures.
• Provide guidance and coaching on operational procedures and documentation standards.
• Participate in operational review meetings and collaborate closely with regional teams.

Key Requirements

Qualifications & Experience

• Diploma, Degree, or Professional Qualification in Logistics, Supply Chain Management, Business, Maritime Studies, or a related discipline.
• Minimum 5-8 years of experience in international trade operations, import/export execution, freight forwarding, customs brokerage, shipping, logistics, or supply chain management.
• Deep hands‑on experience managing customs clearance and importation activities within the Philippines.
• Experience working with customs brokers, freight forwarders, shipping lines, domestic logistics providers, or 3PL organisations.
• Proven ability to independently manage complex operational activities with minimal supervision.

Technical / Functional Expertise

• Strong understanding of Philippine customs regulations, import permits, compliance requirements, and clearance procedures.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Experience with warehousing, trucking, inventory operations, customs brokerage, freight forwarding, Incoterms, Letters of Credit, and continuous improvement initiatives is an advantage.
• Experience managing containerised, breakbulk, and domestic shipments.
• Strong knowledge of shipment planning, customs clearance, warehousing, transportation, invoicing, payment collection, and operational documentation processes.
• Ability to manage operational risks, conduct root cause analysis, and implement corrective actions.
• Experience developing and maintaining SOPs and driving process scalability and efficiency improvements.

Soft Skills & Leadership Competencies

• Strong problem‑solving and analytical skills with the ability to identify root causes and implement improvements.
• Demonstrated capability to simplify workflows and establish efficient, scalable processes.
• Strong ownership mindset, accountability, and proactive approach to achieving results.
• Excellent organisational, communication, and stakeholder management skills.
• Ability to manage multiple priorities and perform effectively in a fast‑paced environment.
• High level of integrity and professionalism when handling confidential and commercially sensitive information.
• Excellent written and verbal communication skills in English and Filipino.
• Ability to provide guidance and coaching on operational procedures and documentation standards.