Import/Export Trade Operations Specialist

Monroe Consulting Group; Philippines; On-site; PHP 450,000 - 750,000; Full time

Job summary

Monroe Consulting Group Philippines is partnering with a leading consumer sector organization to hire an Operations Associate based in the Philippines. The role oversees end-to-end import, export and domestic supply chain activities for Food Ingredients, Packaging, and Agri-Products.

You will ensure operational excellence, regulatory compliance and customer satisfaction while supporting growth and process improvements.

Qualifications

• Bachelor's degree in Logistics, Supply Chain, Business, Maritime Studies or related field.
• 4–5 years of experience in international trade operations, import/export execution, customs brokerage or freight forwarding.
• Strong hands-on experience with customs clearance and importation activities in the Philippines.
• Experience coordinating with customers, service providers and internal stakeholders across functions.

Responsibilities

• Manage end-to-end execution of import, export and domestic trade transactions.
• Coordinate shipment planning, customs clearance, warehousing, transportation, delivery and payments.
• Prepare, review and maintain shipping, customs, delivery and payment documentation.
• Monitor shipment progress and resolve operational issues to ensure timely cargo movement.
• Coordinate with customs brokers, shipping lines, freight forwarders, warehouses and transport providers.
• Ensure duties, taxes and regulatory payments are processed accurately and on time.
• Maintain shipment, delivery, inventory and payment records in company systems.
• Coordinate delivery schedules with customers and logistics partners to ensure service reliability.
• Create sales invoices and support payment collection with Finance; monitor receivables.
• Support resolution of customer complaints, claims and shipment disputes.
• Ensure compliance with Philippine customs regulations and internal policies.
• Identify risks and implement preventive controls to minimise disruptions.
• Conduct root cause analysis and implement corrective actions.
• Review workflows and recommend process improvements for efficiency.
• Develop, update and maintain operational procedures and documentation standards.
• Support growth initiatives and new product requirements.
• Participate in regional review meetings to improve execution performance.

Skills

Analytical thinking

Problem-solving

Organisational skills

Stakeholder management

Independent worker

Education

Bachelor's Degree in Logistics/SC/Business/Maritime Studies

Tools

Excel

Word

PowerPoint

Job description

Monroe Consulting Group Philippines is partnering with a leading consumer sector organization to hire an Operations Associate based in the Philippines. The role oversees end-to-end import, export and domestic supply chain activities for Food Ingredients, Packaging, and Agri-Products.

You will ensure operational excellence, regulatory compliance and customer satisfaction while supporting growth and process improvements.