Operations Associate (Supply Chain)

Monroe Consulting Group; Philippines; On-site; PHP 450,000 - 750,000; Full time

Job summary

Monroe Consulting Group Philippines is partnering with a leading consumer sector organization to hire an Operations Associate based in the Philippines. The role oversees end-to-end import, export and domestic supply chain activities for Food Ingredients, Packaging, and Agri-Products.

You will ensure operational excellence, regulatory compliance and customer satisfaction while supporting growth and process improvements.

Qualifications

• Bachelor's degree in Logistics, Supply Chain, Business, Maritime Studies or related field.
• 4–5 years of experience in international trade operations, import/export execution, customs brokerage or freight forwarding.
• Strong hands-on experience with customs clearance and importation activities in the Philippines.
• Experience coordinating with customers, service providers and internal stakeholders across functions.

Responsibilities

• Manage end-to-end execution of import, export and domestic trade transactions.
• Coordinate shipment planning, customs clearance, warehousing, transportation, delivery and payments.
• Prepare, review and maintain shipping, customs, delivery and payment documentation.
• Monitor shipment progress and resolve operational issues to ensure timely cargo movement.
• Coordinate with customs brokers, shipping lines, freight forwarders, warehouses and transport providers.
• Ensure duties, taxes and regulatory payments are processed accurately and on time.
• Maintain shipment, delivery, inventory and payment records in company systems.
• Coordinate delivery schedules with customers and logistics partners to ensure service reliability.
• Create sales invoices and support payment collection with Finance; monitor receivables.
• Support resolution of customer complaints, claims and shipment disputes.
• Ensure compliance with Philippine customs regulations and internal policies.
• Identify risks and implement preventive controls to minimise disruptions.
• Conduct root cause analysis and implement corrective actions.
• Review workflows and recommend process improvements for efficiency.
• Develop, update and maintain operational procedures and documentation standards.
• Support growth initiatives and new product requirements.
• Participate in regional review meetings to improve execution performance.

Skills

Analytical thinking

Problem-solving

Organisational skills

Stakeholder management

Independent worker

Education

Bachelor's Degree in Logistics/SC/Business/Maritime Studies

Tools

Excel

Word

PowerPoint

Job description

Monroe Consulting Group Philippines, an Executive Recruitment firm, is partnering with a leading organisation in the Consumer sector to hire an Operations Associate. This opportunity is based in the Philippines.

Position Overview

The Operations Associate is responsible for the end-to-end execution of import, export, and domestic supply chain activities for the company's Food Ingredients, Packaging, and Agri-Products business in the Philippines.

This position plays a critical role in ensuring operational excellence, regulatory compliance, and customer satisfaction while supporting business growth and continuous process improvement.

Key Responsibilities

• Manage the end-to-end execution of import, export, and domestic trade transactions.
• Coordinate shipment planning, customs clearance, warehousing, transportation, delivery, and payment collection activities.
• Prepare, review, and maintain shipping, customs, delivery, and payment documentation.
• Monitor shipment progress and proactively resolve operational issues to ensure timely cargo movement.
• Coordinate with customs brokers, shipping lines, freight forwarders, warehouses, surveyors, and transport providers.
• Ensure customs duties, taxes, destination charges, and regulatory payments are processed accurately and on time.
• Maintain accurate shipment, delivery, inventory, and payment records within company systems.
• Coordinate delivery schedules with customers and logistics partners to ensure service reliability.
• Create sales invoices and work closely with Finance teams to support payment collection activities.
• Monitor receivables and follow up on outstanding payments where necessary.
• Support the resolution of customer complaints, claims, shipment disputes, and operational exceptions.
• Ensure compliance with Philippine customs regulations, import permits, government requirements, and internal company policies.
• Identify operational risks and implement preventive controls to minimise disruptions.
• Conduct root cause analysis and implement corrective actions for operational incidents.
• Review operational workflows and recommend process improvements to enhance efficiency and scalability.
• Develop, update, and maintain operational procedures and documentation standards.
• Support business growth initiatives, new product requirements, and operational capability development.
• Participate in operational review meetings and collaborate with regional teams to improve execution performance.

Key Requirements

Qualifications & Experience

• Bachelor's Degree in Logistics, Supply Chain Management, Business, Maritime Studies, or related discipline.
• Minimum 4-5 years of experience in international trade operations, import/export execution, customs brokerage, freight forwarding, shipping, logistics, or supply chain operations.
• Strong hands-on experience managing customs clearance and importation activities within the Philippines.
• Experience working with customs brokers, freight forwarders, shipping lines, warehousing providers, transportation companies, or 3PL organisations.
• Experience coordinating with customers, service providers, and internal stakeholders across multiple functions.

Technical / Functional Expertise

• Deep understanding of Philippine customs regulations, import permits, compliance requirements, and clearance procedures.
• Strong knowledge of shipping documentation, trade execution processes, and logistics coordination.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Experience with Incoterms, Letters of Credit, customs brokerage, commodity trading, warehousing, or domestic transportation operations is an advantage.
• Ability to manage import/export execution, customs clearance, warehousing, transportation, invoicing, payment collection, and trade documentation.
• Experience identifying operational risks, implementing preventive controls, conducting root cause analysis, and driving corrective actions.
• Capability to develop, update, and maintain operational procedures and documentation standards.

Soft Skills & Leadership Competencies

• Excellent problem-solving, analytical, and organisational skills.
• Demonstrated ability to identify process improvement opportunities and drive operational efficiencies.
• Strong sense of ownership, accountability, and ability to work independently with minimal supervision.
• Excellent communication and stakeholder management skills.
• Ability to perform effectively in a fast-paced environment while managing multiple priorities.
• Highly organised, proactive, and customer-focused.
• Excellent written and verbal communication skills in English and Filipino.
• Strong collaboration skills with local, regional, and cross-functional stakeholders.