Customer to Cash (CTC) Senior Manager | Shared Services (Competitive Pay!)

HRTx Inc; Pateros; On-site; PHP 1,004,000 - 1,451,000; Full time

Job summary

HRTx Inc. is hiring for an Order to Cash Leader stationed onsite in Taguig (BGC), Philippines. You will drive end-to-end O2C processes, including billing, collections, and cash applications, while leading a high-performing team and implementing automation initiatives.

The role emphasizes governance, SOPs, KPIs, and collaboration with business units to enhance customer experience and ensure compliant, timely billing. ERP support and transformation projects are part of the mandate.

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or related field.
• Proven experience in end-to-end Order to Cash processes within Shared Services or a BPO.
• Strong expertise in billing, credit management, master data, and cash application.
• Analytical, problem-solving and process improvement skills.
• Advanced proficiency in ERP systems (SAP preferred) and Microsoft Office.
• Excellent stakeholder management, communication, and influencing skills.
• Experience driving automation and digital initiatives within finance operations is highly desirable.

Responsibilities

• Lead and manage end-to-end Order to Cash processes, including credit management, billing, master data, and cash application.
• Drive process standardization, automation, and continuous improvement across O2C.
• Ensure accurate, timely, and compliant billing, collections, and cash application.
• Manage and develop a high-performing team with coaching and feedback.
• Collaborate with business units and stakeholders to resolve escalations and improve customer experience.
• Monitor KPIs and implement action plans to meet or exceed targets.
• Support ERP enhancements and O2C transformation projects.
• Maintain governance, SOPs, and process documentation.

Skills

O2C experience

Leadership

Process improvement

ERP SAP

Microsoft Office

Education

Bachelor's degree in Finance/Accounting/Business Administration

Tools

SAP

Microsoft Office

Job description

Work Setup: Monday to Friday - Onsite, Dayshift
Location: BGC, Taguig
Industry: Shared Services

Key Responsibilities:

• Lead and manage end-to-end Order to Cash processes, including credit management, billing, master data, and cash application.
• Drive process standardization, automation, and continuous improvement initiatives across O2C.
• Ensure accurate, timely, and compliant billing, collections, and cash application.
• Manage and develop a high-performing team, providing coaching, mentoring, and performance feedback.
• Collaborate with business units and stakeholders to resolve escalations and improve customer experience.
• Monitor key performance indicators (KPIs) and implement action plans to meet or exceed targets.
• Support ERP enhancements and O2C transformation projects.
• Maintain robust governance, SOPs, and process documentation.

Qualifications:

• Bachelors degree in Finance, Accounting, Business Administration, or related field; advanced qualifications are a plus.
• Proven experience in end-to-end Order to Cash processes within a Shared Services or BPO environment.
• Strong expertise in billing, credit management, master data, and cash application.
• Strong analytical, problem-solving, and process improvement skills.
• Advanced proficiency in ERP systems (SAP preferred) and Microsoft Office.
• Excellent stakeholder management, communication, and influencing skills.
• Experience driving automation and digital initiatives within finance operations is highly desirable.