Senior Operations Manager (Healthcare) | Hybrid

TASQ Staffing Solutions; Taguig; On-site; PHP 892,800 - 1,116,000; Full time

Benefits offered by this job

Retirement Benefit

Annual Appraisal

Annual Performance Bonus

HMO up to 3 dependents

Free parking & shuttle service

Job summary

A staffing solutions company is seeking an experienced Operations Manager to oversee daily operations and ensure the achievement of KPIs in Taguig, Philippines. The ideal candidate must hold a bachelor's or master's degree and have at least 15 years of experience, particularly in handling healthcare insurance accounts. This hybrid role requires strong leadership skills, risk management capabilities, and a strategic mindset for long-term planning. The position offers various benefits including retirement plans and performance bonuses.

Qualifications

• Minimum of 15 years of professional experience, preferably with international organizations having global in-house delivery.
• Experience in handling healthcare insurance accounts in GCC is a must.
• Proven experience in Operations Management.

Responsibilities

• Take charge of daily operations across diverse business lines.
• Drive consistent achievement of KPIs with a strong emphasis on service levels.
• Play a key role in shaping long-term strategies.
• Proactively monitor risks and ensure legal compliance.
• Inspire and nurture teams to enhance capabilities.
• Lead the charge in analyzing systems for process improvements.

Skills

Operations Management

Healthcare Insurance Account Handling

Business Analysis

Risk Management

Talent Development

Education

Bachelor's or master's degree

Job description

Work Setup & Shift Schedule

Night shift, Hybrid 3x/week Onsite, Weekends off

Work Location

Taguig

Qualifications

• Bachelor's or master's degree and relevant industry experience.
• Total years of industry experience: Minimum of 15 years of professional experience, preferably with international organizations having global in-house delivery.
• Experience in handling healthcare insurance accounts in GCC is a must
• Should have proven experience in Operations Management.

Responsibilities

• Operational Oversight: Take charge of daily operations across diverse business lines, expertly handling business analysis and vendor partnerships.
• Performance Management: Drive consistent achievement of KPIs with a strong emphasis on service levels, customer satisfaction, and quality excellence.
• Strategic Planning: Play a key role in shaping long-term strategies, delivering insightful project reports, and leading change control initiatives.
• Risk & Compliance: Proactively monitor risks and ensure all activities align with legal requirements and internal policies.
• Talent Development: Inspire and nurture teams, enhancing their capabilities while supporting vital decision-making processes.
• Process Excellence: Lead the charge in analyzing systems to uncover and implement impactful process improvements.

Benefits

• Retirement Benefit
• Annual Appraisal
• Annual Performance Bonus
• HMO up to 3 dependents
• Free parking & shuttle service