Senior Operations Lead

Maya; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Maya is the all-in-one money platform that is bringing Filipinos bolderways to master their money. It is powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of today’s generation of moneymakers through cutting edge technology.

We lead millions of Filipinos — consumers, businesses, communities, and government agencies alike — into a version of the current digital economy that’s more inclusive, transparent, and empowering than ever.

Qualifications

• Graduate of any 4-year Business Course.
• At least 4 years of card operations or chargeback operations experience.
• Knowledgeable in credit card chargeback rules across Visa, MC, JCB, Amex.
• Excellent written, oral communication and presentation skills.
• Able to work efficiently and effectively in a dynamic and fast-paced environment with minimal supervision.
• Keen eye for detail.

Responsibilities

• Overseeing daily operations of Dispute Resolution & Chargeback.
• Ensures 95% ontime in Service Level Agreement.
• Ensures 100% operational readiness for upcoming products/service.
• Staff/People Development.
• Cost reduction thru process enhancements/automation.
• High Audit findings should be remediated.

Skills

Card operations

Chargeback operations

Excellent communication

Attention to detail

Fast-paced environment adaptability

Education

4-year Business degree

Job description

Backroom Operations and Transactions Services

Our Mission

Our goal is for everyone to make bolder choices with their finances.

To get there, we're creating an all-in-one ecosystem of financial services for today's generation of goal-getters. That feat takes extraordinary people-those with the guts to challenge the way things are and transform them into something better.

To be part of Team Maya is to be Bolder for Better.

Description

Overview:

Operations Lead/Junior Operations Manager will oversee and ensure supporting back-office tasks specifically for Dispute resolution and Chargebacks across all schemes both for Issuing and Acquiring Business. Must be able to represent the team in various operational requirement gatherings for new product and services and must find ways to further enhance existing processes especially those Toil processes.

What You Will Do

• Overseeing daily operations of Dispute Resolution & Chargeback
• Ensures 95% ontime in Service Level Agreement
• Ensures 100% operational readiness for upcoming products/service
• Staff/People Development
• Cost reduction thru process enhancements/automation
• High Audit findings should be remediated

What We Are Looking For

• Graduate of any 4-year Business Course
• With card operations or chargeback operations experience at least 4 years
• Knowledgeable in credit card chargeback rules across all schemes (Visa, MC, JCB, Amex)
• Has excellent written, oral communication and presentation skills
• Able to work efficiently and effectively in a dynamic and fast-paced environment with minimal supervision
• Possesses a keen eye for detail

About Us

Maya is the all-in-one money platform that is bringing Filipinos bolderways to master their money.It is powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of today’s generation of moneymakers through cutting edge technology.

We lead millions of Filipinos — consumers, businesses,communities, and government agencies alike — into a version of the current digital economy that’s more inclusive, transparent,and empowering than ever.

We are powered by the country's only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services.

Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas. https://www.bsp.gov.ph/