Senior Observability Ops Engineer & Telemetry Coach

Axos Bank; Manila; On-site; PHP 1,339,000 - 2,009,000; Full time

Job summary

Axos Bank is seeking a senior operations engineer to provide leadership in event-correlation quality, service-impact guidance, and practitioner coaching within its Manila-based operations team.

The role emphasizes guiding complex escalation decisions, improving runbooks, and ensuring evidence quality while coordinating incident response and operational coverage to sustain critical services.

Qualifications

• 6+ years in production operations, application support, NOC, infrastructure support or observability.
• Experience coordinating incident response or operational coverage.
• Strong cross-layer event-correlation and service-impact reasoning.

Responsibilities

• Guide complex event correlation and escalation decisions
• Coach operations engineers and assure evidence quality
• Improve handovers, runbooks, alert quality and operational readiness
• Escalate systemic telemetry issues to engineering

Skills

Production operations

Incident response coordination

Event correlation

Job description

Axos Bank is seeking a senior operations engineer to provide leadership in event-correlation quality, service-impact guidance, and practitioner coaching within its Manila-based operations team.

The role emphasizes guiding complex escalation decisions, improving runbooks, and ensuring evidence quality while coordinating incident response and operational coverage to sustain critical services.