Senior O2C Applications & Operations Analyst

Xerox; Cebu City; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Xerox is seeking an experienced Application Support Analyst to oversee production operations and service delivery for O2C systems across US/Canada, including legacy and cloud platforms. The role combines technical operations with financial processes to ensure reliable billing, invoicing, and reporting.

The ideal candidate brings 10+ years in IT service delivery, strong vendor and incident management skills, and a track record of leading cross-functional teams in hybrid environments.

Qualifications

• Bachelor’s degree in Computer Science, IT, or related field (Master’s preferred).
• 10+ years of IT Service Delivery or Application Support experience.
• Proven expertise in managing enterprise and legacy applications across Windows, Linux, Mainframe, Azure hybrid environments.
• Deep experience with Siebel CRM, Oracle EBS, OBIA, Collections, Cognos, Teradata, Mainframe Finance, and related tools.
• Strong understanding of Order to Cash (O2C) business processes and financial operations.
• Background in application development, integration, and database technologies (Oracle, SQL/PLSQL).
• Familiarity with ITIL practices; ITIL certification is a plus.
• Strong vendor management, SLA governance, and incident/problem management expertise.
• Excellent communication, leadership, and stakeholder engagement skills in global, multi-vendor environments.

Responsibilities

• Lead end-to-end production operations for Order to Cash systems and enterprise legacy applications (XTRC, XCL).
• Oversee daily support for platforms including Oracle EBS, Siebel CRM, OBIA, Cognos, Collections, FAS Billing Tool, Lockbox, Hadius, PeopleSoft, iProcurement, RFP systems.
• Ensure accurate and timely processing of billing, invoicing, collections, and financial reporting, especially for Yearly Launch and Restatement processes.
• Act as Production Gatekeeper for changes, releases, and deployments; ensure production readiness.
• Manage incident, problem, and change management processes using ITSM tools (ServiceNow).
• Define, monitor, and report on SLA/CPI/KPI metrics; drive performance improvements across internal teams and third-party vendors.
• Ensure compliance with IT governance, security, and audit standards.
• Lead coordination across internal IT, business units, and service providers; manage vendor relationships.
• Collaborate with Finance and business stakeholders to capture requirements and implement process improvements.
• Drive operational readiness and support for system upgrades, integrations, and modernization.
• Resolve high-priority incidents impacting financial or business systems; cross-platform issues (mainframe to cloud).
• Promote continuous service improvement and innovation; lead, coach, and mentor teams.

Skills

Communication

Leadership

Stakeholder engagement

Vendor management

Incident management

Problem management

ITIL knowledge

Education

Bachelor’s degree in Computer Science/IT or related field

Master’s degree preferred

Tools

ServiceNow

Oracle EBS

Siebel CRM

Mainframe z/OS

SQL/PLSQL

Cognos

OBIA

Teradata

PeopleSoft

iProcurement

Lockbox

Hadius

Job description

Xerox is seeking an experienced Application Support Analyst to oversee production operations and service delivery for O2C systems across US/Canada, including legacy and cloud platforms. The role combines technical operations with financial processes to ensure reliable billing, invoicing, and reporting.

The ideal candidate brings 10+ years in IT service delivery, strong vendor and incident management skills, and a track record of leading cross-functional teams in hybrid environments.