O2C Production & Enterprise Apps Lead

Xerox; Cebu City; On-site; PHP 4,796,163 - 5,995,204; Full time

Job summary

A leading technology firm is seeking an experienced Application Support Analyst to oversee Production Operations and Service Delivery for Order to Cash (O2C) systems in Cebu City. The role involves managing applications related to billing, invoicing, and financial processes while ensuring operational readiness and compliance with IT governance. The ideal candidate will have over 10 years of experience in IT Service Delivery, expertise in managing enterprise applications, and strong communication skills in a multi-vendor environment.

Qualifications

• 10+ years of IT Service Delivery or Application Support experience.
• Proven expertise in managing enterprise and legacy applications across hybrid environments.
• Strong understanding of Order to Cash (O2C) business processes.

Responsibilities

• Lead end-to-end production operations for O2C systems.
• Manage incident, problem, and change management processes using ITSM tools.
• Collaborate with Finance to implement process enhancements.

Skills

Vendor management

Communication skills

Leadership

Stakeholder engagement

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Tools

ServiceNow

Oracle EBS

Siebel CRM

SQL/PLSQL

TeraData

Cognos

OBIA

PeopleSoft

Job description

A leading technology firm is seeking an experienced Application Support Analyst to oversee Production Operations and Service Delivery for Order to Cash (O2C) systems in Cebu City. The role involves managing applications related to billing, invoicing, and financial processes while ensuring operational readiness and compliance with IT governance. The ideal candidate will have over 10 years of experience in IT Service Delivery, expertise in managing enterprise applications, and strong communication skills in a multi-vendor environment.