Application Support Analyst O2C Project-Based

Xerox; Cebu City; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Xerox is seeking an experienced Application Support Analyst to oversee production operations and service delivery for O2C systems across US/Canada, including legacy and cloud platforms. The role combines technical operations with financial processes to ensure reliable billing, invoicing, and reporting.

The ideal candidate brings 10+ years in IT service delivery, strong vendor and incident management skills, and a track record of leading cross-functional teams in hybrid environments.

Qualifications

• Bachelor’s degree in Computer Science, IT, or related field (Master’s preferred).
• 10+ years of IT Service Delivery or Application Support experience.
• Proven expertise in managing enterprise and legacy applications across Windows, Linux, Mainframe, Azure hybrid environments.
• Deep experience with Siebel CRM, Oracle EBS, OBIA, Collections, Cognos, Teradata, Mainframe Finance, and related tools.
• Strong understanding of Order to Cash (O2C) business processes and financial operations.
• Background in application development, integration, and database technologies (Oracle, SQL/PLSQL).
• Familiarity with ITIL practices; ITIL certification is a plus.
• Strong vendor management, SLA governance, and incident/problem management expertise.
• Excellent communication, leadership, and stakeholder engagement skills in global, multi-vendor environments.

Responsibilities

• Lead end-to-end production operations for Order to Cash systems and enterprise legacy applications (XTRC, XCL).
• Oversee daily support for platforms including Oracle EBS, Siebel CRM, OBIA, Cognos, Collections, FAS Billing Tool, Lockbox, Hadius, PeopleSoft, iProcurement, RFP systems.
• Ensure accurate and timely processing of billing, invoicing, collections, and financial reporting, especially for Yearly Launch and Restatement processes.
• Act as Production Gatekeeper for changes, releases, and deployments; ensure production readiness.
• Manage incident, problem, and change management processes using ITSM tools (ServiceNow).
• Define, monitor, and report on SLA/CPI/KPI metrics; drive performance improvements across internal teams and third-party vendors.
• Ensure compliance with IT governance, security, and audit standards.
• Lead coordination across internal IT, business units, and service providers; manage vendor relationships.
• Collaborate with Finance and business stakeholders to capture requirements and implement process improvements.
• Drive operational readiness and support for system upgrades, integrations, and modernization.
• Resolve high-priority incidents impacting financial or business systems; cross-platform issues (mainframe to cloud).
• Promote continuous service improvement and innovation; lead, coach, and mentor teams.

Skills

Communication

Leadership

Stakeholder engagement

Vendor management

Incident management

Problem management

ITIL knowledge

Education

Bachelor’s degree in Computer Science/IT or related field

Master’s degree preferred

Tools

ServiceNow

Oracle EBS

Siebel CRM

Mainframe z/OS

SQL/PLSQL

Cognos

OBIA

Teradata

PeopleSoft

iProcurement

Lockbox

Hadius

Job description

Job Description:

Description & Requirements

About Xerox Holdings Corporation

At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture.Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging.

We are seeking an experiencedApplication Support Analystto overseeProduction Operations and Service DeliveryforOrder to Cash (O2C)systems andcritical enterprise/legacy applicationsacross US and Canada. This role ensures the reliability, stability, and performance of applications supporting billing, invoicing, collections, and other financial processes, while leading cross-functional teams and managing vendor relationships.

The successful candidate will have a strong background in bothtechnical operationsandfinancial systems, ensuring seamless support across platforms such asSiebel CRM, Oracle EBS, OBIA, Cognos Reporting,TeraData, PeopleSoft, Mainframe systems, and other legacy and cloud-based applications in hybrid environments (Azure, on-prem, mainframe, and distributed platforms).

Key Responsibilities:

Operational & Application Support

• Lead end-to-end production operations for Order to Cash systems and enterprise legacy applications (XTRC, XCL).

• Oversee daily support for platforms including:

• Oracle EBS(Service Contracts, Billing and Presentment)

• Siebel CRM, OBIA, Cognos, Collections

• FAS Billing Tool, Lockbox,Hadius(ACH payments), PeopleSoft, iProcurement, RFP systems

• Mainframe Finance, Oracle Legacy Applications,TeraData

• Ensureaccurateandtimelyprocessing of billing, invoicing, collections, and financial reporting, especially forYearly Launch and Restatementprocesses.

Governance, Compliance & SLA Management

• Act as theProduction Gatekeeperfor all changes, releases, and deployments, ensuring production readiness.

• Manageincident,problem, and change management processes usingITSM tools (e.g., ServiceNow).

• Define, monitor, and report on SLA/CPI/KPI metrics, driving performance improvements across internal teams and third-party vendors.

• Ensure full compliance with IT governance, security, and audit standards.

Vendor & Stakeholder Management

• Lead coordination across internal IT, business units, and multiple service providers.

• Manage vendor relationships and software portfolios, ensuring contractual and service obligations are met.

• Collaborate with Finance and business stakeholders to capture requirements, address service gaps, and implement process enhancements.

Leadership & Continuous Improvement

• Drive operational readiness and support for system upgrades, integrations, and application modernization initiatives.

• Resolve high-priority incidentsimpactingcritical financial or business systems, including cross-platform issues (e.g., mainframe to cloud).

• Promote a culture of continuous service improvement and innovation in service delivery.

• Lead, coach, and mentor technical teams, fostering collaboration and excellence in a high-pressure, revenue-critical environment.

Qualifications &Expertise:

• Bachelor’s degree in Computer Science, Information Technology, or related field (Master’spreferred).

• 10+ years of IT Service Delivery or Application Support experience

• Provenexpertisein managing enterprise and legacy applications acrossWindows, Linux (Solaris/RedHat), Mainframe, Azure hybrid environments.

• Deep experience withSiebel CRM, Oracle EBS, OBIA, Collections, Cognos,TeraData, Mainframe Finance, and related tools.

• Strong understanding ofOrder to Cash (O2C)business processes and financial operations.

• Solid background inapplication development, integration, anddatabase technologies(Oracle, SQL/PLSQL).

• Familiarity with ITIL practices; ITIL certification is a plus.

• Strong vendor management, SLA governance, and incident/problem managementexpertise.

• Excellent communication, leadership, and stakeholder engagement skills in global, multi-vendor environments.

Preferred Tools & Technologies:

• ServiceNow or other ITSM platforms

• Oracle EBS, Siebel CRM

• Mainframe (z/OS), Solaris, RedHat

• SQL/PLSQL, Cognos, OBIA,TeraData

• PeopleSoft, iProcurement, Lockbox,Hadius

General Information

City

Cebu

State/Province

Central Visayas (Region VII)

Country

Philippines

Date

Tuesday, January 20, 2026

Working time

Full-time

Ref#

20037567

Job Level

Specialist

Job Type

Experienced