Senior Network Analyst

eClerx Philippines, Inc.; Muntinlupa; On-site; PHP 600,000 - 900,000; Full time

Job summary

eClerx Philippines, Inc. is seeking a Senior Network Analyst to maintain and upgrade network systems, troubleshoot issues, and ensure security across the enterprise infrastructure. You will monitor SLAs, coordinate with teams, and drive results under tight deadlines.

The role requires 2–3 years of hands-on LAN/WAN experience, strong ITIL understanding, and proven ability to analyze complex network environments while collaborating with cross-functional teams.

Qualifications

• Knowledge of TCP/IP, LAN, WAN, Network Security, and NMS.
• Cisco products & solutions experience.
• Complete understanding and working experience in ITIL and an information security-compliant/oriented environment.
• At least 2-3 years' experience in installing/supporting/designing mixed LAN/WAN environments, switches, routers, firewalls, and related devices.
• Strong organizational skills and attention to detail.
• Ability to work well under pressure, multitask, and meet demanding deadlines.
• Bachelor's/College Degree or Post Graduate Diploma / Master's Degree in Computer Engineering, Electronics & Communications Engineering, or Computer Science.
• Analytical and team management skills are a must.
• Strong interpersonal and communication skills.

Responsibilities

• Maintain and upgrade network systems and troubleshoot problems.
• Ensure that SLA commitments are met, including monitoring and reporting.
• Conduct regular network infrastructure review to assess gaps and recommend changes to support the present organizational needs.
• Optimize performance and availability of all enterprise systems.
• Respond to and address security incidents and IT security policy violations pertaining to the enterprise infrastructure level immediately.
• Work with concerned teams in troubleshooting technology problems.
• Ensure that proper troubleshooting techniques, protocols, and tools are used in coming up with recommendations and solutions.
• Ensure that technical recommendations are properly analyzed and based on hard facts.
• Provide regular updates on the troubleshooting to the team, management, and client.
• Ensure that the incident report and RCA are released within SLA post the troubleshooting work, and liaise with concerned groups for the resolution.

Skills

TCP/IP

LAN

WAN

Network Security

NMS

ITIL

Analytical

Team management

Interpersonal communication

Pressure handling

Education

Bachelor's/College Degree or Post Graduate Diploma / Master's Degree in Computer Engineering, Electronics & Communications Engineering, or Computer Science

Tools

Cisco products

Job description

About the role

eClerx is looking for a Senior Network Analyst who will be responsible for maintaining and upgrading network systems, troubleshooting network problems, ensuring network security, and recommending hardware and software to improve network performance.

Key responsibilities

• Ensure that SLA commitments are met, including monitoring and reporting of the same
• Ensure that projects and activities are completed as per the commitment
• Conduct regular network infrastructure review to assess gaps and recommend changes to support the present organizational needs
• Optimize performance and availability of all enterprise systems
• Respond to and address security incidents and IT security policy violations pertaining to the enterprise infrastructure level immediately
• Work with concerned teams in troubleshooting technology problems
• Ensure that proper troubleshooting techniques, protocols, and tools are used in coming up with recommendations and solutions
• Ensure that technical recommendations are properly analyzed and based on hard facts
• Provide regular updates on the troubleshooting to the team, management, and client
• Ensure that the incident report and RCA are released within SLA post the troubleshooting work, and liaise with concerned groups for the resolution

About you

• Knowledge of TCPIP, LAN, WAN, Network Security, and NMS is highly preferred
• Demonstrated knowledge of Cisco products & solutions
• Complete understanding and working experience in ITIL and an information security-compliant/oriented environment
• At least 2-3 years' experience in installing/supporting/designing mixed LAN/WAN environments, switches, routers, firewalls, and related devices
• Strong organizational skills and attention to detail required
• Ability to work well under pressure, multitask, and meet demanding deadlines
• At least a Bachelor's/College Degree or Post Graduate Diploma / Master's Degree in Computer Engineering, Electronics & Communications Engineering, or Computer Science
• Analytical and team management skills are a must
• Strong interpersonal and communication skills