Senior Mortgage Packaging Manager

Lendi Group; Manila, Hinoba-an; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid work arrangement

25 days leave (20 vacation + 5 sick)

HMO coverage for you and one dependent

Life insurance from Day 1

Monthly internet subsidy

Job summary

Lendi Group in Manila leads the Home Loan Packaging Team and ensures high-quality, assessment-ready submissions. This hands-on leadership role blends daily queue management with coaching, quality oversight and cross‑functional collaboration to optimise throughput and reduce rework.

The role requires 2+ years leading mortgage processing or pre‑assessment teams, strong credit policy understanding, and excellent communication to liaise with origination, operations and Australian stakeholders.

Qualifications

• At least 2 years’ proven experience leading or supervising a mortgage processing, loan packaging or pre‑assessment team supporting credit underwriting.

Responsibilities

• Lead, coach and develop the Packaging Team, setting clear expectations for productivity, quality, queue discipline and stakeholder service.
• Manage daily workflow, work allocation and queue priorities to ensure files progress efficiently and agreed service levels are met.
• Oversee packaging quality across the team, including completeness standards, handoff notes, submission readiness and control discipline.
• Act as the first escalation point for complex files, missing documents, clarification issues, ageing items and stakeholder concerns before handoff to assessment.
• Partner with origination, operations and third-party stakeholders to align on requirements, handoff standards, status visibility and feedback loops.
• Drive a clear operating rhythm across the team, including daily queue reviews, weekly quality and workload reviews, and launch-period issue resolution.
• Support the setup and ongoing refinement of SOPs, checklists, readiness criteria and team controls as the function matures.
• Track and report on service performance, rework themes, file ageing, quality outcomes and launch risks to relevant Manila and Australian stakeholders.
• Remain hands-on in the workflow where required, assisting with triage, packaging review and priority files during peak periods.
• Ensure the team operates within defined scope, focusing on pre-submission packaging rather than credit decisioning or broader product and policy ownership.

Skills

Leadership

Queue management

Mortgage processing

Credit underwriting knowledge

Stakeholder management

Attention to detail

Communication

Job description

Lendi Group in Manila leads the Home Loan Packaging Team and ensures high-quality, assessment-ready submissions. This hands-on leadership role blends daily queue management with coaching, quality oversight and cross‑functional collaboration to optimise throughput and reduce rework.

The role requires 2+ years leading mortgage processing or pre‑assessment teams, strong credit policy understanding, and excellent communication to liaise with origination, operations and Australian stakeholders.