Mortgage Packaging Lead – Manila: Drive Submissions

Lendi Group; Philippines; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Hybrid work model

Monthly internet subsidy

HMO + life insurance

25 days leave

Career growth

Job summary

Lendi Group in Manila seeks a Packaging Manager to lead the Home Loan Packaging Team, ensuring submission quality and readiness before assessment. You will coach staff, manage daily queues, and coordinate with origination and operations to improve throughput while maintaining strict control standards.

This hands-on leadership role requires expertise in residential loan documentation, process discipline, and clear communication with both local and Australian stakeholders.

Qualifications

• Proven experience leading or supervising an operations, mortgage processing, loan packaging or pre-assessment team.
• Strong understanding of residential home loan documentation, submission preparation and quality control, including self-employed application complexity.
• Strong understanding of credit policy and credit risk concepts.
• Demonstrated ability to manage queues, balance workload and improve throughput without compromising quality.
• Experience coaching team members, lifting capability and managing performance in a structured operational environment. Strong stakeholder management skills across origination, assessment and support teams.
• High attention to detail with sound judgement in identifying missing information, inconsistencies and submission risks.
• Clear written and verbal communication skills, including concise file notes, status updates and escalation summaries.

Responsibilities

• Lead, coach and develop the Packaging Team, setting clear expectations for productivity, quality, queue discipline and stakeholder service.
• Manage daily workflow, work allocation and queue priorities to ensure files progress efficiently and agreed service levels are met.
• Oversee packaging quality across the team, including completeness standards, handoff notes, submission readiness and control discipline.
• Act as the first escalation point for complex files, missing documents, clarification issues, ageing items and stakeholder concerns before handoff to assessment.
• Partner with origination, operations and third-party stakeholders to align on requirements, handoff standards, status visibility and feedback loops.
• Drive a clear operating rhythm across the team, including daily queue reviews, weekly quality and workload reviews, and launch-period issue resolution.
• Support the setup and ongoing refinement of SOPs, checklists, readiness criteria and team controls as the function matures.
• Track and report on service performance, rework themes, file ageing, quality outcomes and launch risks to relevant Manila and Australian stakeholders.
• Remain hands-on in the workflow where required, assisting with triage, packaging review and priority files during peak periods.

Job description

Lendi Group in Manila seeks a Packaging Manager to lead the Home Loan Packaging Team, ensuring submission quality and readiness before assessment. You will coach staff, manage daily queues, and coordinate with origination and operations to improve throughput while maintaining strict control standards.

This hands-on leadership role requires expertise in residential loan documentation, process discipline, and clear communication with both local and Australian stakeholders.