Mortgage Packaging Manager & Team Lead – Manila

Aussie; Philippines; Hybrid; PHP 1,116,000 - 1,786,000; Full time

Benefits offered by this job

Hybrid working arrangement

Monthly Makati office visit

Wellbeing programs

HMO coverage for you and one dependent

Life insurance from Day 1

25 days leave (20 vacation, 5 sick)

Internet subsidy

Training and growth

Government benefits (SSS/PhilHealth/PB

Job summary

Lendi Group in Manila is seeking a Packaging Manager to lead the Home Loan Packaging Team and deliver high‑quality, assessment‑ready submissions. This hands‑on people leader role combines queue management with coaching, quality oversight and stakeholder coordination to ensure every file has clear status, rationale and handoff notes before entering assessment.

You will partner with origination and operations, drive a clear operating rhythm with daily queue reviews and weekly quality checks, and

Qualifications

• At least 2 years’ proven experience leading or supervising a mortgage processing, loan packaging or pre‑assessment team.
• Strong understanding of credit policy and credit risk concepts.
• Ability to manage queues, balance workload and improve throughput in a fast‑paced environment.
• Strong stakeholder management and clear written and verbal communication skills, including concise file notes and status updates.
• High attention to detail with sound judgement to identify missing information and submission risks.
• Must be currently residing in the Greater Manila Area (Metro Manila + neighbouring provinces).
• Stable postpaid internet connection and a quiet, dedicated workspace at home with appropriate furniture.

Responsibilities

• Lead, coach and develop the Packaging Team, setting clear expectations for productivity, quality, queue discipline and stakeholder service.
• Manage daily workflow, work allocation and queue priorities to ensure files progress efficiently and agreed service levels are met.
• Oversee packaging quality across the team, including completeness standards, handoff notes, submission readiness and control discipline.
• Act as the first escalation point for complex files, missing documents, clarification issues, ageing items and stakeholder concerns before handoff to assessment.
• Partner closely with origination, operations and third‑party stakeholders to align on requirements, handoff standards, status visibility and feedback loops.
• Drive a clear operating rhythm across the team, including daily queue reviews, weekly quality and workload reviews, and launch‑period issue resolution.
• Support the setup and ongoing refinement of SOPs, checklists, readiness criteria and team controls as the function matures.
• Track and report on service performance, rework themes, file ageing, quality outcomes and launch risks to relevant Manila and Australian stakeholders.
• Remain hands‑on in the workflow where required, assisting with triage, packaging review and priority files during peak periods.
• Ensure the team operates within defined scope, focusing on pre‑submission packaging rather than credit decisioning or broader product and policy ownership.

Skills

People leadership

Queue management

Stakeholder management

Attention to detail

Credit policy

Communication skills

Job description

Lendi Group in Manila is seeking a Packaging Manager to lead the Home Loan Packaging Team and deliver high‑quality, assessment‑ready submissions. This hands‑on people leader role combines queue management with coaching, quality oversight and stakeholder coordination to ensure every file has clear status, rationale and handoff notes before entering assessment.

You will partner with origination and operations, drive a clear operating rhythm with daily queue reviews and weekly quality checks, and