Senior Microsoft 365 Engineer (Exchange & SharePoint)

Optum; Metro Manila; Hybrid; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Hybrid

Laptop Provided by Company

Medical Plan

Dental Reimbursements

Life Insurance

Sick Leave Conversion

Tuition Reimbursement

EAP

Job summary

Optum in the Philippines seeks a skilled IT professional to deliver expert-level support for Microsoft 365 services and hybrid environments. You will handle escalations, automate tasks with PowerShell, and collaborate across Security, Compliance, and Engineering teams.

The role requires experience with Microsoft 365 administration, Exchange/SharePoint hybrids, and strong incident management. A hybrid work model is offered with comprehensive benefits.

Qualifications

• Bachelor's degree in IT or related field or equivalent work experience.
• At least 2nd year college may be considered for experienced candidates.
• Preferably a 4-year course graduate.

Responsibilities

• Provide expert-level support for Microsoft 365 services.
• Administer and support Exchange Hybrid and SharePoint Hybrid environments.
• Resolve complex escalations from Level 2 support teams.
• Perform system administration, maintenance, and health monitoring.
• Execute patching, upgrades, and capacity planning activities.
• Troubleshoot critical incidents and lead root cause analysis efforts.
• Develop and maintain PowerShell scripts to improve operational efficiency.
• Create and maintain technical documentation and knowledge articles.
• Collaborate with Infrastructure, Security, Compliance, and Engineering teams.
• Support migration and integration initiatives.
• Monitor and report on service performance and operational health.
• Participate in on-call and after-hours support as required.

Skills

Microsoft 365 Admin

Exchange Hybrid Admin

SharePoint Hybrid Admin

PowerShell Scripting

Windows Server Admin

Escalation Management

Stakeholder Communication

Fast-paced Environment

Education

Bachelor's Degree in IT

Equivalent Work Experience

Tools

Unknown Tools

Job description

• Provide expert-level support for Microsoft 365 services.
• Administer and support Exchange Hybrid and SharePoint Hybrid environments.
• Resolve complex escalations from Level 2 support teams.
• Perform system administration, maintenance, and health monitoring.
• Execute patching, upgrades, and capacity planning activities.
• Troubleshoot critical incidents and lead root cause analysis efforts.
• Develop and maintain PowerShell scripts to improve operational efficiency.
• Create and maintain technical documentation and knowledge articles.
• Collaborate with Infrastructure, Security, Compliance, and Engineering teams.
• Support migration and integration initiatives.
• Monitor and report on service performance and operational health.
• Participate in on-call and after-hours support as required.

Job Qualifications

Educational Background

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or any related field, or equivalent work experience.
• For experienced candidates, at least 2nd Year College Undergraduate may be considered.
• Preferably a graduate of a 4-year course.

Experience

• Minimum of 2 years relevant IT experience.
• At least 3 years of experience supporting Microsoft 365 environments.
• Strong experience supporting:
• Microsoft 365
• Experience handling advanced technical escalations and incident management.
• Experience supporting enterprise environments with 5,000+ users preferred.

Must-Have Skills

• Microsoft 365 Administration
• Exchange Hybrid Administration
• SharePoint Hybrid Administration
• PowerShell Scripting and Automation
• Windows Server Administration
• Ticket Escalation Management
• Excellent communication and stakeholder management skills
• Ability to work in a fast-paced, multi-priority environment

Preferred Qualifications

• MCSE: Productivity Solutions Expert
• Other Microsoft collaboration platform certifications

WHAT WE OFFER

• Hybrid
• Laptop/Computer Provided by the Company
• Market Total Rewards Package
• Retirement Plan
• Medical Plan (HMO) from Day 1 of employment
• Dental, Medical, and Optical Reimbursements
• Life and Disability Insurance
• Sick Leave Conversion
• Tuition Fee Reimbursement
• Employee Assistance Program (EAP)
• Annual Performance Based Merit Increases
• Employee Recognition
• Training and Staff Development
• Employee Referral Program
• Employee Volunteerism Opportunity
• All Mandatory Statutory Benefits

WHO WE ARE

• Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.
• UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.
• We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.
• As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.
• Elevate your career with a leading health care company while improving lives