Senior Microsoft 365 Engineer (Exchange & SharePoint)

Optum, a UnitedHealth Group Company; Metro Manila; Hybrid; PHP 1,004,000 - 1,451,000; Full time

Benefits offered by this job

Hybrid

Laptop/Computer Provided by theCompany

Market Total Rewards Package

Retirement Plan

Medical Plan (HMO) from Day 1

Dental, Medical, and Optical Reimburse

Life and Disability Insurance

Paid Time-Off Benefits

Sick Leave Conversion

Tuition Fee Reimbursement

Employee Assistance Program (EAP)

Annual Performance Based Merit Increa

Employee Recognition

Training and Staff Development

Employee Referral Program

Employee Volunteerism Opportunity

All Mandatory Statutory Benefits

Job summary

Optum, a UnitedHealth Group company, is seeking an experienced IT professional in Metro Manila to join our Microsoft 365 support team. The role focuses on administering 365 services, Exchange Hybrid, and SharePoint Hybrid, while handling complex escalations from Level 2 support.

You will perform system administration, patching, and health monitoring to ensure high availability. You will develop PowerShell scripts, create documentation, and collaborate with Infrastructure, Security, Compliance,

Qualifications

• Minimum of 2 years relevant IT experience.
• At least 3 years of experience supporting Microsoft 365 environments.
• Strong experience supporting Microsoft 365, Exchange (On-Premises & Hybrid), and SharePoint (On-Premises & Hybrid).
• Experience handling advanced technical escalations and incident management.
• Experience supporting enterprise environments with 5,000+ users preferred.

Responsibilities

• Provide expert-level support for Microsoft 365 services.
• Administer and support Exchange Hybrid and SharePoint Hybrid environments.
• Resolve complex escalations from Level 2 support teams.
• Perform system administration, maintenance, and health monitoring.
• Execute patching, upgrades, and capacity planning activities.
• Troubleshoot critical incidents and lead root cause analysis efforts.
• Develop and maintain PowerShell scripts to improve operational efficiency.
• Create and maintain technical documentation and knowledge articles.
• Collaborate with Infrastructure, Security, Compliance, and Engineering teams.
• Support migration and integration initiatives.
• Monitor and report on service performance and operational health.
• Participate in on-call and after-hours support as required.

Skills

Microsoft 365 Administration

Exchange Hybrid Administration

SharePoint Hybrid Administration

PowerShell Scripting and Automation

Windows Server Administration

Incident Management & Troubleshooting

Ticket Escalation Management

Strong customer service orientation

Excellent communication and Stakeholde

Ability to work in a fast-paced, multi

Education

Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field

Tools

Microsoft 365

Exchange

SharePoint

Job description

Job Responsibilities

• Provide expert-level support for Microsoft 365 services.

• Administer and support Exchange Hybrid and SharePoint Hybrid environments.

• Resolve complex escalations from Level 2 support teams.

• Perform system administration, maintenance, and health monitoring.

• Execute patching, upgrades, and capacity planning activities.

• Troubleshoot critical incidents and lead root cause analysis efforts.

• Develop and maintain PowerShell scripts to improve operational efficiency.

• Create and maintain technical documentation and knowledge articles.

• Collaborate with Infrastructure, Security, Compliance, and Engineering teams.

• Support migration and integration initiatives.

• Monitor and report on service performance and operational health.

• Participate in on-call and after-hours support as required.
  

Job Qualifications

Educational Background

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or any related field, or equivalent work experience.

• For experienced candidates, at least 2nd Year College Undergraduate may be considered.

• Preferably a graduate of a 4-year course.

Experience

• Minimum of 2 years relevant IT experience.

• At least 3 years of experience supporting Microsoft 365 environments.

• Strong experience supporting:

  • Microsoft 365

  • Exchange (On-Premises & Hybrid)

  • SharePoint (On-Premises & Hybrid)

• Experience handling advanced technical escalations and incident management.

• Experience supporting enterprise environments with 5,000+ users preferred.

Must-Have Skills

• Microsoft 365 Administration

• Exchange Hybrid Administration

• SharePoint Hybrid Administration

• PowerShell Scripting and Automation

• Windows Server Administration

• Incident Management & Troubleshooting

• Ticket Escalation Management

• Strong customer service orientation

• Excellent communication and stakeholder management skills

• Ability to work in a fast-paced, multi-priority environment

Preferred Qualifications

• Microsoft 365 Certified: Enterprise Administrator Expert

• MCSE: Productivity Solutions Expert

• Other Microsoft collaboration platform certifications
  

WHAT WE OFFER

• Hybrid

• Laptop/Computer Provided by the Company

• Market Total Rewards Package

• Retirement Plan

• Medical Plan (HMO) from Day 1 of employment

• Dental, Medical, and Optical Reimbursements

• Life and Disability Insurance

• Paid Time-Off Benefits

• Sick Leave Conversion

• Tuition Fee Reimbursement

• Employee Assistance Program (EAP)

• Annual Performance Based Merit Increases

• Employee Recognition

• Training and Staff Development

• Employee Referral Program

• Employee Volunteerism Opportunity

• All Mandatory Statutory Benefits

WHO WE ARE

• Optumis the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.

• UnitedHealth Groupis a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.

• We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.

• As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.

• Elevate your career with a leading health care company while improving lives