M365 Engineer

Optum, a UnitedHealth Group Company; Metro Manila; Hybrid; PHP 700,000 - 950,000; Full time

Benefits offered by this job

Hybrid

Laptop provided

Medical plan

Dental & optical reimbursements

Retirement plan

Paid time-off

EAP

Training & staff development

Employee referral program

All statutory benefits

Job summary

Optum, a UnitedHealth Group company, seeks a skilled Microsoft 365 support specialist in Metro Manila. The role emphasizes expert-level administration of 365 services, Exchange and SharePoint in hybrid setups, and proactive incident management.

You will handle escalations, patching, security updates, and performance optimization while maintaining documentation and collaborating across Security, Compliance, and Infrastructure teams. A strong PowerShell skillset is essential.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent work experience.
• Minimum of 3 years of experience supporting Microsoft 365, Microsoft Exchange (On-Premises and Hybrid), SharePoint (On-Premises and Hybrid).
• Experience handling escalations, incident management, and troubleshooting complex enterprise environments.
• Hands-on experience with PowerShell scripting and automation.
• Strong problem-solving, communication, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-focused mindset with a proactive approach to issue resolution.
• Willingness to learn and adapt to evolving technologies and business requirements.

Responsibilities

• Provide expert-level support for Microsoft 365 services, including Exchange Hybrid and SharePoint Hybrid environments.
• Resolve advanced technical issues and escalations from Level 2 support teams.
• Perform ongoing administration, maintenance, monitoring, and troubleshooting of Microsoft 365 and related on-premises systems.
• Execute patching, upgrades, security updates, and capacity planning activities.
• Maintain operational documentation, knowledge articles, and best practices.
• Collaborate with Engineering, Security, Compliance, and Infrastructure teams to ensure platform stability and compliance.
• Identify opportunities for process improvements and automation using PowerShell and related tools.
• Assist with service delivery reporting and operational health metrics.
• Support migration, integration, and transformation initiatives involving Microsoft collaboration platforms.
• Lead technical response efforts during critical incidents, outages, and change activities, including root cause analysis and post-incident reviews.
• Participate in on-call and after-hours support as required for critical business operations and maintenance activities.

Skills

Microsoft 365

PowerShell

Incident management

Hybrid Exchange

SharePoint

Troubleshooting

Education

Bachelor's Degree in CS/IT/Eng or related

Job description

Job Responsibilities

• Provide expert-level support for Microsoft 365 services, including Exchange Hybrid and SharePoint Hybrid environments.

• Resolve advanced technical issues and escalations from Level 2 support teams.

• Perform ongoing administration, maintenance, monitoring, and troubleshooting of Microsoft 365 and related on-premises systems.

• Execute patching, upgrades, security updates, and capacity planning activities.

• Maintain operational documentation, knowledge articles, and best practices.

• Collaborate with Engineering, Security, Compliance, and Infrastructure teams to ensure platform stability and compliance.

• Identify opportunities for process improvements and automation using PowerShell and related tools.

• Assist with service delivery reporting and operational health metrics.

• Support migration, integration, and transformation initiatives involving Microsoft collaboration platforms.

• Lead technical response efforts during critical incidents, outages, and change activities, including root cause analysis and post-incident reviews.

• Participate in on-call and after-hours support as required for critical business operations and maintenance activities.

Job Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent work experience.

• Minimum of 3 years of experience supporting:

  • Microsoft 365

  • Microsoft Exchange (On-Premises and Hybrid)

  • SharePoint (On-Premises and Hybrid)

• Experience handling escalations, incident management, and troubleshooting complex enterprise environments.

• Hands-on experience with PowerShell scripting and automation.

• Strong problem-solving, communication, and organizational skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Customer-focused mindset with a proactive approach to issue resolution.

• Willingness to learn and adapt to evolving technologies and business requirements.

Preferred Qualifications

• Microsoft 365 Certified: Enterprise Administrator Expert

• MCSE Productivity Solutions Expert or similar Microsoft certifications

• Experience supporting large-scale enterprise collaboration environments
  

WHAT WE OFFER

• Hybrid

• Laptop/Computer Provided by the Company

• Market Total Rewards Package

• Retirement Plan

• Medical Plan (HMO) from Day 1 of employment

• Dental, Medical, and Optical Reimbursements

• Life and Disability Insurance

• Paid Time-Off Benefits

• Sick Leave Conversion

• Tuition Fee Reimbursement

• Employee Assistance Program (EAP)

• Annual Performance Based Merit Increases

• Employee Recognition

• Training and Staff Development

• Employee Referral Program

• Employee Volunteerism Opportunity

• All Mandatory Statutory Benefits

WHO WE ARE

• Optumis the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.

• UnitedHealth Groupis a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.

• We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.

• As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.

• Elevate your career with a leading health care company while improving lives