Senior Microsoft 365 & AI-Driven Workplace Engineer

ITVT Philippines; Pasig; On-site; PHP 469,000 - 737,000; Full time

Job summary

ITVT Philippines seeks a capable IT Support/Operations professional to handle 1st-2nd level cases, manage Microsoft 365 services, and maintain ITIL-aligned processes. You will use AI tooling for daily tasks, ensure SLA adherence, and contribute to knowledge bases while keeping users informed.

Ideal candidates have 3+ years in IT support, strong endpoint and identity management skills, and fluency in English. German is a plus; on-site role in Metro Manila.

Qualifications

• 3+ years in IT support or operations in a Microsoft cloud environment.
• Practical endpoint management and Windows client troubleshooting.
• Identity and access administration with RBAC and MFA concepts.
• Ticket-based working in a service delivery context with documentation.
• Familiarity with AI assistants at work and data protection awareness.
• Fluent English; German is a plus.

Responsibilities

• Receive, qualify, prioritise and resolve cases; document findings in the ticketing system.
• Work to agreed SLAs in an interrupt-driven environment; follow ITIL processes.
• Maintain professional communication with users and customer contacts.
• Manage endpoints, identity access, and Microsoft 365 administration end-to-end.
• Execute joiner, leaver, and change requests with audit evidence.
• Identify tasks suitable for automation and contribute to knowledge base.

Skills

IT support

Endpoint management

RBAC & MFA

Ticketing & documentation

AI in daily work

English fluency

German an advantage

Education

IT training or degree or practical experience

Tools

PowerShell

Job description

ITVT Philippines seeks a capable IT Support/Operations professional to handle 1st-2nd level cases, manage Microsoft 365 services, and maintain ITIL-aligned processes. You will use AI tooling for daily tasks, ensure SLA adherence, and contribute to knowledge bases while keeping users informed.

Ideal candidates have 3+ years in IT support, strong endpoint and identity management skills, and fluency in English. German is a plus; on-site role in Metro Manila.