AI-Enabled Workplace & Microsoft 365 Engineer

IT Vision Technology GmbH; Pasig; Ibrido; PHP 420.000 - 780.000; Tempo pieno

Descrizione del lavoro

IT Vision Technology GmbH seeks an experienced IT support specialist in a Microsoft cloud environment to handle service desk cases, endpoint management and identity administration. You will work within ITIL-aligned processes, manage Intune/Autopilot provisioning, and administer M365 workloads to ensure smooth operations.

The role emphasizes proactive communication, documentation, and AI-assisted workflow while maintaining data protection and security standards.

Competenze

• 3+ years in IT support or operations in a Microsoft cloud environment.
• Practical endpoint management and Windows client troubleshooting.
• Identity and access administration; understanding of RBAC, MFA and conditional access concepts.
• Microsoft 365 workload administration (Exchange, SharePoint, Teams).
• Ticket-based working in a service delivery context and structured documentation.
• Scripting basics (PowerShell) an advantage.
• Practical experience with AI assistants at work, and awareness of their limits regarding accuracy and confidential data.
• Fluent English; German an advantage.

Mansioni

• Receive, qualify, prioritise and resolve cases; document findings in the ticketing system and maintain accurate time entries.
• Follow ITIL-oriented processes for classification, prioritisation and escalation with complete diagnostics.
• Maintain professional, service-oriented communication with users including proactive status updates.
• Endpoint management: device enrolment, policy and compliance, update and hardware fault handling, remote reset, Cloud PC provisioning.
• Identity and access administration within agreed approval paths.
• Microsoft 365 administration: Exchange Online, SharePoint and OneDrive permissions, Teams.
• Execute joiner, leaver and change requests end to end with audit-relevant evidence.
• Use AI tools in daily case handling and draft knowledge base articles.

Conoscenze

IT support

Windows troubleshooting

RBAC & MFA

Microsoft 365 admin

Ticketing

PowerShell

AI in workplace

English fluency

Formazione

IT training or degree

Strumenti

Intune

Autopilot

Cloud PC provisioning

Entra ID

SharePoint/OneDrive

Teams

Power BI

Descrizione del lavoro

IT Vision Technology GmbH seeks an experienced IT support specialist in a Microsoft cloud environment to handle service desk cases, endpoint management and identity administration. You will work within ITIL-aligned processes, manage Intune/Autopilot provisioning, and administer M365 workloads to ensure smooth operations.

The role emphasizes proactive communication, documentation, and AI-assisted workflow while maintaining data protection and security standards.